General Summary

Under general supervision, performs all maintenance tasks, troubleshooting and repair of various UMMS computers, printers, network connectivity, office & mobile phones located throughout the organization.  Helps maintains a spare parts inventory of systems, subsystems, and component parts used in repair work, with guidance.  Updates progress reports for all work performed. Receives general work direction from supervisor on work priorities and daily assignments.  Helps mentor Desktop Support Analyst, I position.

Principal Responsibilities and Tasks
 

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Assists with installation or relocation of computer equipment, such as PC’s, thin client’s, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals.  Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments.  Resolves or escalates service requests when necessary.  Performs technical downloads and PC configurations with general guidance.
2. Uses helpdesk call tracking application to log all service and update requests accurately and detailed.  Collects data from customers to aid problem determination / resolution of request.  Provides information to the Helpdesk for on-going follow up to customers until resolution of issue.
3. Assists customers to identify and specify the nature of the request or problem.  Uses guidance from Senior Technicians as required.  Troubleshoots simple to complex issues and assists customers with various systems issues including Microsoft, PC/Laptop/desk & mobile phones, printer, software, peripherals, and network connectivity issues with general direction.
4. Participates in IT Tiered support teams by obtaining and providing appropriate information for escalated issues.
5. Participates in maintaining an inventory of parts used and needed to re-order, including testing parts received for stock to ensure an effective level of service.
6. Participates in project activities providing support as requested.  Will include learning how to gather data to help drive project outcomes.
7. Assists in collection and analysis of real-time trending information.
8. Position is considered to be an Essential Employee.

All your information will be kept confidential according to EEO guidelines.

Compensation:
Pay Range: $27.44 - $38.41
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide

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Company Name: University of Maryland Medical System
Website: https://jobs.smartrecruiters.com/Un...
Company Description:

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