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Vendor/Customer Care Center Coordinator - Decatur, IL
Company: Archer Daniels Midland
Location: Decatur, IL
Employment Type: Full Time
Date Posted: 02/09/2026
Job Categories: Accounting/Auditing, Finance/Economics, Government and Policy, Other / General
Job Description
Vendor/Customer Care Center Coordinator - Decatur, IL
Vendor/Customer Care Center Coordinator – Decatur, IL
This is a full-time non-exempt level position. Work hours – 40 hours/week with one work from home workday.

General:
The NA Global Business Services Center has an opening for a full-time Vendor/Customer Care Center Coordinator in the Master Data Management (MDM) team. This position will be based in the Decatur City Center Building. The successful candidate will be engaged in a wide variety of activities focused on finance and controlling processes. The position will utilize ADM internal systems, including IBM, JDE, and Microsoft Office. The level of work assigned will depend on the abilities and experience of the candidate.

Experience:
  • Associate’s degree (or higher) preferred, preferably in Business Administration, Accounting, or related fields.
  • Proficiency with Microsoft Office Suite.
  • Proven history of exceeding customer expectations and ability to identify customer/vendor needs.
  • Strong background of exceptional organizational skills and attention to detail.
Job Requirements:
  • Experience with IBM systems is preferred as well as other ADM systems (i.e., Informatica Party Hub, Coupa SIM, JDE) is a plus.
  • Elevated technical skills in Microsoft Excel along with a general understanding of AI tools.
  • Ability to function independently in a deadline-oriented environment.
  • Problem solving and analytical/critical thinking skills.
  • Flexible, willing to do what it takes to get the task completed within given period.
  • Strong desire to learn with a positive attitude.
  • Ability to effectively communicate, facilitate, and cross-train.
  • Excellent customer service skills.
  • Strong attention to detail.
  • Active listening by going beyond just hearing but understanding customer/vendor needs.
  • Dependable and punctual.
Responsibilities:
  • Provide outstanding customer service for ADM’s internal and external customers through efficient onboarding of new and updated accounts.
  • Ensure compliance with all ADM policies and procedures.
  • Recommend, develop, and implement process and system improvements to continuously improve efficiency and strengthen controls.
  • Interact with multiple levels of Accounting, IT, Internal Audit, Credit, and Commercial and Operational Management.
  • Effectively partner with other internal departments to accomplish tasks successfully and accurately.
  • Identify problems and collaborate with colleagues or specialists as needed for resolution.
  • Set up and maintenance of customer/vendor information in Coupa SIM, Informatica, IBM, JDE, and other platforms.
  • Set up and process of vendor liens, levies, or garnishments.
  • Assist with development and updating training materials.
Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:105709BR
Contact Information
Company Name: Archer Daniels Midland
Website: https://sjobs.brassring.com/TGnewUI...
Company Description:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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