Assistant Director of Student Support and Care Coordination (71101)

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Assistant Director of Student Support and Care Coordination (71101)

Company: Pratt Institute
Location: Brooklyn, NY
Employment Type: Full Time
Date Posted: 02/19/2026
Job Categories: Education, Collegiate Faculty, Staff, Administration

Job Description

Assistant Director of Student Support and Care Coordination (71101)

Assistant Director of Student Support and Care Coordination (71101)

Salary: $65,000.00 - $70,000.00 Annually
Location: NY, NY
Job Type: Full Time
Job Number: 202600317
Department: VP Student Services
Closing: 3/28/2026 11:59 PM Eastern

About Pratt

Pratt Institute provides the creative leaders of tomorrow the professional knowledge and experience to make a better world. A world-class and internationally ranked college with programs in art, design, architecture, liberal arts and sciences, and information studies, Pratt offers nearly 50 undergraduate and graduate degree programs.

The Institute's impact expands beyond its 25-acre residential campus in Brooklyn to cutting-edge facilities throughout the borough, a landmark building and public gallery in Manhattan, as well as an extension campus, Pratt Munson College of Art and Design in Utica, New York. On Governors Island, Pratt is a core partner on the Stony Brook University team selected to develop the New York Climate Exchange, a research and educational hub poised to establish New York City as the global leader for the most pressing issue of our time: climate change. Another extension of Pratt's campus is the Research Yard, a 20,000-square-foot facility that brings together the research activities of Pratt Institute under one roof in the Brooklyn Navy Yard (BNY).

Since our founding in 1887, Pratt has upheld the belief that education should be accessible to all who wish to learn. As a community, we define ourselves as standard setters who are:

Resourceful and collaborative problem solvers,
Socially responsible and equity-centered creatives,
Adaptable and resilient global stewards,
Inquisitive and compassionate community members.

Description

The Assistant Director of Student Care & Care Coordination reports to the Director for Student Support and Advocacy in the Division of Student Affairs and provides operational leadership, case management, and care coordination for students experiencing challenges that may interfere with their academic success. In partnership with the Director, the Assistant Director ensures the day-to-day execution of coordinated, non-clinical systems of care that support student wellbeing, resilience, and safety.

The Assistant Director provides direct support and coordination of services to students addressing academic and personal issues, including physical and mental health, safety, crisis and conflict resolution, family difficulties, financial challenges, food insecurity, housing instability, hospitalization, leave of absence, discrimination, sexual violence, and harassment.

The Assistant Director manages a non-clinical caseload of students, including students on leave of absence or returning from leave, and provides direct intervention, advocacy, and care coordination. The role drafts intervention and action plans for students referred through CARE, student conduct, Title IX and Nondiscrimination, or other units across the Institute, and refers students to appropriate campus and community resources as needed.

The Assistant Director supports the operations of the CARE Team and BIT, including organizing case materials, documentation, and follow-up, and collaborates closely with the Director on case escalation, compliance, and risk management. The Assistant Director actively collaborates and consults with faculty, staff, and community partners to support students in need and to promote consistent, student-centered care practices across the Institute.

The Assistant Director provides support to the Director and the Assistant Vice President for Student Health and Wellness on special projects and initiatives related to student care coordination, operational effectiveness, and student wellbeing.

Examples of Duties

Major activities and end results for which the position is accountable. Listed in rank order from high to low, in order of significance:

Manage a revolving non-clinical caseload of students, assigned through CARE and the Director, providing ongoing support, follow-up, and care coordination.
Provide intake, triage, and non-clinical crisis intervention, including needs assessments, de-escalation, and stabilization, and facilitate warm handoffs to appropriate campus and community resources.
Draft and implement student intervention and action plans and monitor compliance with care recommendations in collaboration with Director and campus partners.
Provide post-hospitalization and reentry support to students returning from mental or behavioral health settings, in coordination with Health Services and Counseling Services.
Support and administer Medical Leave of Absence processes, including assisting students with explanations, documentation, and Tuition Refund Insurance claims, and escalating decisions to the Director as required.
Provide advocacy, guidance, and accompaniment to students navigating complex academic, personal, or institutional situations.
Support the operations of the CARE Team and BIT, including organizing agendas, case materials, documentation, and follow-up actions, and participating in case conferences with academic and administrative units.
Monitor, respond to, and follow up on student-related items in Maxient and Starfish, coordinating with Title IX, Public Safety, Residential Life, Advising, Learning Access, and other partners.
Coordinate wellness checks for non-residential students and collaborate with Residence Life staff on wellness and safety concerns as needed.
Maintain accurate, timely, and confidential electronic records, and manage highly sensitive student information in accordance with CARE protocols.
Ensure adherence to FERPA, HIPAA, and other applicable laws, regulations, and institutional policies, and uphold the highest standards of confidentiality and professional practice.
Collaborate with CARE colleagues to establish/implement best practices and support the development and implementation of system-wide care procedures.
Consult with faculty and staff responding to students of concern and participate in outreach, training, and education related to student wellbeing and CARE processes.
Support the management and tracking of student support funds, including emergency and food insecurity funding, and assist with data collection and reporting.
Carry out special projects and operational initiatives on behalf of the Director and the Assistant Vice President for Student Health and Wellness.

Qualifications

Education: Bachelor's degree in Higher Education, Student Affairs, Social Work, Counseling, Public Health, or a related field (required). Master's degree in a related field (preferred).

Experience: 2-3 years of experience in non-clinical case management, care coordination, crisis response, or related work in a higher education or comparable setting.

Skills: Excellent collaboration and written and oral communication skills; strong non-clinical counseling and crisis-response skills; demonstrated ability to manage complex caseloads; problem-solving skills; strong organizational abilities; and a high degree of cultural sensitivity and trauma-informed practice.
**For consideration, please submit a cover letter and resume. If you are moved forward in the interview process, please be prepared to provide professional references.

Equal Employment Opportunity Statement

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. Pratt Institute recognizes and values the benefits of a diverse workforce.

At Pratt, we prioritize equity and have established a systematic approach to guarantee fair treatment for everyone. If your background and expertise align with the requirements of the position, you will be contacted for further instructions.

Benefits:

Medical
Dental
Vision
HSA
Company Sponsored Basic Life & AD&D
Company Sponsored Long Term Disability
Flex Spending Account (Health, Dependant Care)
Commuter Benefits (Transit & Parking)
Disability (NYS)
Voluntary Short Term Disability
Voluntary Life Insurance
403B Retirement Plan
Voluntary Supplemental Retirement Plan
Paid Time Off (Vac & Sick)

Supplemental Information:

To apply, visit: https://www.schooljobs.com/careers/pratt/jobs/5241040/assistant-director-of-student-support-and-care-coordination-71101

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Contact Information

Contact Name:
Company Name: Pratt Institute
Phone Number:
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Website: https://apptrkr.com/6935887...

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