Customer Quality Specialist - Erlanger, KY | Archer Daniels Midland

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Customer Quality Specialist - Erlanger, KY

Company: Archer Daniels Midland
Location: Erlanger, KY
Employment Type: Full Time
Date Posted: 03/09/2026
Job Categories: Manufacturing and Production, Sales, Quality Control

Job Description

Customer Quality Specialist - Erlanger, KY
Customer Quality Specialist – Erlanger, KY
This is an exempt level role.

Position Summary
As a Customer Quality Specialist, you will serve as the primary liaison between ADM and our customers on quality and food safety documentation. This is an entry-level role on the Customer Quality team, where you will partner with our commercial, sales, customer service, and production teams, with guidance and support provided by Customer Quality Representatives and Product Stewards.

You will interact directly with existing and prospective customers, follow established processes, and help identify opportunities for improvement, all with the goal of delivering excellent customer satisfaction. Your responsibilities will grow in complexity as you deepen your knowledge of our products and services. This position reports to the Customer Quality Manager.

Position Responsibilities

Develop foundational knowledge of business unit products and their applications
Manage incoming quality requests from customers, end users, and sales managers with a focus on delivering a high level of customer satisfaction
Build relationships with key contacts across business units and learn when to engage each for specific quality-related issues
Collaborate with Customer Quality Representatives and internal departments on relevant quality matters
Learn business-specific information systems and build cross-functional knowledge to support coverage across business units
Complete document requests and basic questionnaires, such as allergen forms
Respond to customer inquiries received via email or online channels
Manage requests via Salesforce and assist with request entry, as needed
Maintain and manage the TraceGains documentation portal
Keep an up-to-date action item list, including pending questionnaires and follow-ups
Take on additional responsibilities as needed

Position Qualifications

An associate degree in a relevant field, or equivalent hands-on experience in quality, customer service, or a technical role
Strong organizational skills and clear written and verbal communication
Ability to understand technical terminology and work through basic troubleshooting
High regard for accuracy, attention to detail, and the ability to prioritize effectively
Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook)

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:106198BR

Contact Information

Company Name: Archer Daniels Midland
Website: https://sjobs.brassring.com/TGnewUI...
Company Description:

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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