How to Apply

A cover letter is required for consideration (one page or less) and should be submitted with your resume as a single file due to system constraints. In your cover letter, please briefly describe your interest in this position and how your background aligns with the required qualifications. For questions about this position, please email [email protected].
 

Job Summary

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to make a positive difference in the world. Learn more about Ross here.

Ross IT delivers a comprehensive portfolio of technologies, applications, AI-driven solutions, and digital services that advance the School's academic, research, administrative, and service missions. Our work is centered on empowering the Michigan Ross community through innovative, reliable, secure, and user-focused technology that supports teaching, learning, operations, and strategic decision-making.

As the Senior Salesforce Technical Lead, you will provide technical and team leadership for the Ross School's Salesforce platform and implementation initiatives. Reporting to the Director of Application Services, this role delivers scalable, secure, and high-performing solutions aligned with institutional priorities while establishing development standards, advancing best practices, and mentoring team members. With architectural oversight across the Salesforce ecosystem, the position leads complex implementations, integrations, and deployments in compliance with governance and security requirements. This role also supports the School's CRM strategy by designing end-to-end solutions across Salesforce clouds, including Sales Cloud and Marketing Cloud, and ensuring alignment between business needs and technical execution.

This is a hybrid position with on-site expectations in Ann Arbor, MI, at least three days per week. At this time, the position is not eligible for visa sponsorship. The posting range for this position is $95,300 - $128,600. For the full job description, see link here.
 

Responsibilities*

Salesforce Technical Leadership (60%)

• Serve as Ross's senior Salesforce subject-matter expert and Lead Salesforce Administrator.
• Partner with IT staff, developers, departmental administrators, and business stakeholders to translate business requirements into scalable Salesforce solutions.
• Design and implement system automations (flows, formulas, validation rules, roll-ups) to improve processes and organizational performance.
• Lead platform architecture, including data models, security frameworks, integration patterns, and solution design across connected enterprise systems.
• Guide developers and administrators through technical design reviews, code reviews, and development best practices.
• Develop and extend Ross's enterprise data architecture across Salesforce and related systems.
• Support integrations with institutional and external systems (e.g., PeopleSoft, UM data warehouses, CollegeNET, DART, Slideroom).
• Ensure data assets are documented, stewarded, and leveraged across the organization.

• Evaluate platform enhancements and help shape the long-term Salesforce strategy and roadmap

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• Provide quality assurance on data integrity, processes, and deployments.

Business Intelligence (20%)

• Partner with business analysts and departments to develop reports and dashboards that support decision-making.
• Coordinate with project managers, administrators, and developers to scope and deliver Salesforce and Tableau reporting solutions.
• Analyze data and provide recommendations to improve reporting, processes, and system effectiveness.

Security & Compliance (10%)

• Implement Salesforce security best practices (profiles, permission sets, sharing rules) in collaboration with Ross IT system administrators.
• Support compliance with data governance and privacy standards.
• Assist with system backup and recovery processes.

Training & Development (10%)

• Maintain expertise through ongoing Salesforce and technology training.
• Partner with trainers and administrators to support platform adoption, enhancements, and knowledge sharing.
   

Required Qualifications*

• Bachelor's degree in Computer Science, Software Engineering, Information Science, or a related field, and at least 7 years experience, or an equivalent combination of education and related experience.
• Demonstrated success implementing Salesforce best practices and functionality in production environments.
• Demonstrated success leading or substantially contributing to multiple Salesforce integration projects, including Marketing Cloud.
• Demonstrated ability to design, build, or support Salesforce automations using Flow.
• Demonstrated ability to apply relational database and data management concepts in support of integrations, reporting, and data integrity.
• Demonstrated ability to assess the impact of Salesforce releases, enhancements, or configuration changes on upstream and downstream applications, systems, and processes.
• Demonstrated ability to communicate complex requirements effectively with business and technical stakeholders at all levels of the organization, including through clear data presentation.
• Demonstrated ability to mentor team members on Salesforce architecture and related technologies.
   

Why Work at Michigan?

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off (Vacation, Holidays, Season Days)
• A retirement plan that provides two-for-one matching contributions with immediate
• vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible Work Program
• Ross Onsite Fitness Center
   

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

The posting range for this position is $95,300 - $128,600. This posting range reflects multiple factors involved in determining compensation, such as skills, experience, training, certifications, and other organizational needs. At Ross, it is not common for new hires to be offered a salary at the upper end of the range. Compensation decisions are based on the details of each situation.
 

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Company Name: University of Michigan
Website: https://careers.umich.edu/job_detai...
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