Maximus is currently looking for a Senior Workforce Management Specialist(s) at the Phoenix, AZ location. This position is responsible for providing proactive, solutions-oriented support for the contact center management and WFM team.
Essential Duties and Responsibilities:
- Performs various production control activities including gathering and filing records.
- Determines operational sequences required to produce products.
- Assists in resolving production conflicts while maintaining scheduled requirements.
- Assists in communicating deadlines to all internal departments and external suppliers.
- Reviews job orders, shipping needs and material requirements before developing operational sequences.
- Prepares and reviews production reports.
- Provides guidance and work leadership to less-experienced Planners.
- Participates in special projects as required.
Maximus employees who have completed at least six months in their current position are eligible to apply for a posted position, and any exceptions to the six-month minimum are handled on a case-by-case basis by that specific project.
The six-month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment."
Minimum Requirements
- High School diploma or equivalent required, Bachelor’s degree preferred
- Experience in workforce management applications; Aspect/Alvaria preferred
- This position is a second shift role and requires availability to work one weekend day.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
