Provides advocacy and crisis intervention to victims, survivors, and stakeholders effected by sexual and

domestic violence. Conducts intakes/assessments/consultations, provides information and establishes

appropriate disposition, referrals, and follow-up to patients and impacted members of the community.

1. Appropriately screens walk-in patients and consults.

2. Utilizes active listening skills to ascertain each patient's needs; responds in an appropriate manner.

3. Responds to needs of crisis line callers in an appropriate manner in accordance with written procedures.

4. Accurately assesses lethality and initiates appropriate intervention with patients expressing suicidal ideations.

5. Provides crisis callers with accurate information and makes appropriate referrals.

6. Provides emotional support to patients in crisis while setting limits.

7. Prioritizes and processes cases in an efficient manner.

8. Conducts empathetic, objective interviews with patients, being supportive and non-threatening while

maintaining a therapeutic relationship.

9. Observes patient's behavior and alerts staff when the potential for violent or dangerous behavior is

observed.

10. Approaches depressed and/or suicidal patients in a non-threatening and supportive manner and is

empathetic while maintaining a therapeutic relationship

11. Works cooperatively with intra-interdepartmental staff. Maintains professional demeanor at all times.

12. Accurately completes documentation of patients encounter in electronic medical record (EMR).

13. Collaborates with physicians and staff in all aspects of patient care and appropriately consults with

physician regarding case management.

14. Documents information in the clinical record and completes all paperwork related to patient encounter in

accordance with quality assurance standards and written procedures.

15. Obtains collateral information from families, care providers and significant others when necessary.

16. Completes demographic and disposition documentation required for DV SAC referrals.

17. Provides shift change information according to policy.

Licensure/Certification/Registration

Basic Life Support Health Care Provider (BLS-HCP)

Education/Knowledge

Required: Completed Course Work/Program: Associates Degree in Health Education, Social Work or related field

Preferred: Course work in crisis intervention and grief counseling

Applicable Experience

Experience (years): Required: 1 - 3 years Preferred: 3 - 5 years

Minimum of 1 year in crisis intervention and mental healthcounseling required. Experience summarizing patient information and documenting psychosocial findings andother patient interactions.

Technical/Clinical Skills

Microsoft Office Suite

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range:$26.14 - $36.59

Other Compensation (if applicable):

Review the 2025-2026 UMMS Benefits Guide

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