Finance and Customer Support Specialist - Kalamazoo, MI | Archer Daniels Midland

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Finance and Customer Support Specialist - Kalamazoo, MI

Company: Archer Daniels Midland
Location: Kalamazoo, MI
Employment Type: Full Time
Date Posted: 03/30/2026
Job Categories: Accounting/Auditing, Advertising/Marketing/Public Relations, Customer Service and Call Center, Finance/Economics, Legal, Manufacturing and Production, Sales, Purchasing, Executive Management, Logistics

Job Description

Finance and Customer Support Specialist - Kalamazoo, MI
Finance and Customer Support Specialist - Kalamazoo, MI
This is an exempt level position.

Position Summary
Reporting to the VP Global Mint the role will directly support accounting and data analytics requirements of the business and finance organization. The role requires a deep understanding of manufacturing cost accounting, financial analysis and workflow automation to assimilate multiple sources of information to guide critical accounting, manufacturing, sales, and strategy decisions. The position requires strong business, data analysis and cost accounting acumen and will be required to effectively communicate and collaboration across all functional groups from management, sales, operations, supply chain, marketing, accounting, credit, procurement, and regulatory. This will be a highly visible role within a fast growing food and oral care ingredient business backed by one of the largest and most reputable global food ingredient companies.

Responsibilities

Financial Analysis, Reporting and Actions: Partner with leadership, operations, and commercial teams to compile and analyze data for cost models, financial reports, position risk, and managerial dashboards. Utilize ERP systems like Adage to generate insights on sales trends, inventory levels, inventory aging, customer history, financial forecasting, and contract/order statuses. Help develop budgets and ensure the sales forecast and budget is updated monthly.
Accounting Cost Management: Lead the annual review of actual vs. standard costing for manufacturing bill of materials. Collaborate with operations and commercial teams to adjust standards as needed, ensuring alignment with production realities and market conditions.
Data Analytics and ERP Expertise: Develop proficiency in Adage, Assistics and SalesForce to support accounting and data analytics tasks. Create and maintain comprehensive dashboards for tracking key performance indicators, including sales volumes, open orders, inventory positions, and actual vs. budget performance, in collaboration with IT and functional groups.
Pricing Strategy and Management: Design and maintain a dynamic pricing matrix that integrates standard costs and allows for pricing sensitivity analysis. Ensure accurate pricing records, BOM's for the commercialization of new items, packaging codes, and product-specific minimum order quantities in ERP systems.
Process Improvement: Identify opportunities to enhance and automate workflow by developing and implementing new procedures and features. Support the VP Global Mint on ad hoc projects, such as special analyses or operational initiatives, to drive efficiency and strategic goals.
Stakeholder Collaboration: Communicate pricing, product descriptions, and customer profile details with internal teams and external partners. Maintain accurate customer profiles, product characteristics, and off-site manufacturing cost structures to support consistent and transparent operations. Proactively assist in development of plans for utilization of slow moving inventory. Support leadership with ad hoc requests.

Required Skills:

Works with urgency and a strong owner’s mindset
Strong data analysis skills, proficient in Excel and BI tools, with ability to automate workflows and derive actionable insights from complex data
Identifies, communicates, and resolves issues effectively, making decisions based on multiple information sources
Deep understanding of ERP systems, particularly in accounting, finance, and credit functions
Detail-oriented with strong problem-solving and logical reasoning skills
Thrives in a global, multi-cultural, cross-functional environment
Proactively identifies opportunities to add value beyond core responsibilities
Strong knowledge of U.S. GAAP, especially in inventory and manufacturing accounting
Proficient in Microsoft Office suite

Education Requirements

Bachelor’s degree in finance related field, required

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:106774BR

Contact Information

Company Name: Archer Daniels Midland
Website: https://sjobs.brassring.com/TGnewUI...
Company Description:

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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