Job Duties & Responsibilities: 

Partnering within teams and across departments, Account Executives serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes. 

• Manage existing key account relationships and offer solutions based on shipping patterns and needs 

• Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing 

• Proactively communicate any issues to the client 

• Coordinate all daily shipments through phone, email and Echo’s client-facing web portal 

• Ensure accuracy and timeliness of billing while proactively notifying client of any changes 

• Gain competency with Echo’s technology and educate clients on the benefits of leveraging it 

• Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner 

Skills & Qualifications: 

• Bachelor's degree

• New graduate or 1-2 years of customer service experience in a business services environment 

• Strong communication skills, both written and verbal 

• Calm under pressure 

• Superior business acumen 

• Knowledgeable on relevant modes of transportation 

• Team player mentality