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Senior Engineering Manager - Service Management
Company: Best Buy
Location: Richfield, MN
Employment Type: Full Time
Date Posted: 05/11/2026
Job Categories: Employment Placement Agencies, Engineering, Human Resources, Manufacturing and Production, Purchasing, Logistics
Job Description
Senior Engineering Manager - Service Management
Senior Engineering Manager - Service Management

As the Service Management Senior Manager, you will be responsible for insuring operational stability of assigned applications. Areas of focus: application stability, major incident restoration, incident and problem management, SOX and PCI compliance, holiday readiness, and disaster recovery. This role will work closely with the product and delivery teams to transition new or updated applications into production.

This role is hybrid, which means you will work some days at our corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do
  • Ensure application stability specific to assigned Logistics and Supply Chain systems
  • Manage major incident resolution and reduction specific to Logistics and Supply Chain systems
  • Manage prioritization and resolution of Incident and Problem tickets for Logistics and Supply Chain systems
  • Proactively drive and implement service improvements, innovations, and efficiencies within the scope of capabilities
  • Share operations metrics/reports/data to key stakeholders and leadership, holding regular reviews with stakeholder group to assess the quality of services delivered

Basic qualifications
  • 3 or more years of experience in IT Support Operations
  • Excellent verbal and written communication skills
  • Experience with onshore/offshore 3rd party vendor support
  • Experience in 24x7 Operations role
Preferred qualifications
  • Bachelor's or advanced degree in IT or business-related field
  • 5 or more years of experience in technology operations roles
  • 1 or more years of leadership experience in technology roles
  • Project management experience

What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
  • Competitive pay
  • Generous employee discount
  • Physical and mental well-being support

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.tm

Best Buy is an equal opportunity employer.

Contact Information
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