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Featured Employers

Senior Manager - Omnichannel Operations and Services

Company: Best Buy
Location: Richfield, MN
Employment Type: Part Time
Date Posted: 07/20/2026
Job Categories: Architectural Services, Customer Service and Call Center, Employment Placement Agencies, Human Resources, Retail/Wholesale

Job Description

Senior Manager - Omnichannel Operations and Services

The Senior Manager leads a team responsible for planning, coordinating, and deploying store change initiatives across the retail portfolio, serving as the functional leader of the transition process and ensuring business-driven merchandise and operational changes are successfully executed in stores. Working at the center of major store change initiatives, this role partners closely with Category, Space Planning, Store Design, Architecture, Retail Operations, Vendors, and other key stakeholders to translate business strategies into executable store plans, facilitating cross-functional alignment, dependency management, and effective implementation while balancing customer experience, operational impact, and speed to market. In addition to leading the transition process, the Senior Manager provides oversight for portions of the reset portfolio, establishing priorities, removing barriers, driving consistent execution, and continuously improving the processes, tools, and operating models that support successful project delivery. Success in this role requires setting a clear vision that aligns teams and stakeholders around shared business objectives, developing a high-performing team, ensuring accountability across cross-functional partners, proactively managing risks and dependencies, leveraging insights and data to inform decision-making, fostering strong partnerships, and continuously enhancing scalable processes that deliver meaningful business and customer outcomes across both transitions and resets.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

Provide strategic leadership by aligning team vision, priorities, and execution plans with enterprise business objectives.
Lead end-to-end planning and execution of merchandise transitions, store updates, resets, and large-scale retail initiatives.
Drive operational excellence by leveraging data, insights, technology, and best practices to improve execution, scalability, and results.
Establish governance, performance management, and accountability processes to ensure successful project delivery and remove execution barriers.
Anticipate business needs, risks, and opportunities, translating strategy into measurable outcomes and informed decisions.
Build and influence strong cross-functional partnerships, aligning stakeholders on priorities, timelines, resources, and execution requirements.
Facilitate program governance by managing milestones, dependencies, risks, decisions, and communications across complex initiatives.
Standardize processes and continuously improve ways of working to enhance efficiency, consistency, and organizational effectiveness.
Lead, coach, and develop high-performing teams while fostering a culture of accountability, inclusion, learning, and continuous improvement.
Strengthen organizational capability through talent development, succession planning, and attracting and retaining diverse talent.

Basic qualifications

8 or more years of experience in retail, business, operations, program management, or related leadership roles, with a proven track record of leading cross-functional initiatives, influencing stakeholders at all levels, and delivering measurable improvements in customer experience and business outcomes.

5 or more years of people leadership experience, including coaching, performance management, and talent development.
Experience managing organizational change and transformation efforts.
Strong analytical, strategic thinking, and problem-solving skills.
Excellent communication, presentation, and relationship management skills.
Experience using data and technology to drive business decisions and operational improvements.

Preferred qualifications

Bachelor's degree

What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:

Competitive pay
Generous employee discount
Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. tm

Best Buy is an equal opportunity employer