Knowledge Manager Job Description

Seize your opportunity to make a personal impact as a Knowledge Manager supporting a world class program servicing our prestigious client at the highest levels of the federal government in the heart of our nations capital.

The Knowledge Manager will be responsible for the success of the Knowledge Management (KM) framework implemented across site operations and will drive continuous improvement of this framework in collaboration with key stakeholders and the KM team members, while developing the topic list and produce the structure of the content. In addition, this manager will promote sharing and enable content uptake and organizational learning strategy development utilizing the organizations operational business processes, people, and systems. The knowledge manager will be responsible for developing and implementing strategies, processes, and tooling for corresponding KM solutions and developing KPIs and team members within this framework.

HOW A Knowledge Manager WILL MAKE AN IMPACT:

• Build, manage, and set the direction of the Knowledge Management Framework and knowledge management team members.

• Create, capture, organize, and assess knowledge assets for enterprise use.

• Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.

• Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.

• Promote use of knowledge management tools and processes to facilitate knowledge share.

• Support the development and implementation of training on KM processes and tooling.

• Create and review KPIs for adopting and using high-value, frequently used KM content and summarize benefits, outcomes, and improvement opportunities for the organization.

• Assist with resource planning as applicable to strengthen and expand KM initiatives.

• Evaluate and continuously improve KM Framework procedures in a scalable fashion.

• Be the thought leader on KM Framework implementation within site operations and broadly share learnings and best practices within the Enterprise organization.

• Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value.

• Identify and evangelize success stories from the Knowledge Management Program.

• Design and develop incentive mechanisms to acknowledge and highlight active participants.

WHAT YOULL NEED TO SUCCEED:

• Bachelors or masters degree in Information Technology or other related disciplines.

• 6+ years of current proven experience in implementing KM strategies.

• Experience building KM programs in the technology industry or within technical groups.

• Experience communicating with and influencing senior leadership

• Experience framing discussions to gain valuable feedback and experience.

• Proven experience in leading teams to deliver impact.

• Certifications: Certified Knowledge Manager (CKM)

• Location: On Customer Site, Washington, District of Columbia

GDIT IS YOUR PLACE:

• Flexible work schedule

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays