Featured Member: Courtney Taylor on HBCU CONNECT!

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Courtney Taylor
Product Manager: Retail Tech , Apple Inc
Location: FT LAUDERDALE, FL United States
Joined: Feb 21st, 2015

About (request update)

My determination puts me in my own category. I will never give up no matter what obstacles are put in front of me .

Life & Professional Aspirations:

My Aspirations in life is to give my mom the world and more.

Website:

http://N/A

Education (request update)

Florida A&M University class of 2019

Undergrad Major: Information Technology

Claim To Fame:

Meeting Miami Dade Country Superintendent

High School: Miami Central Senior High in Miami , FL class of 2015

Activities & Accomplishments:

FBLA President- 4 years SGA Vice-President- 2 years National Honor Society Member - 1 year AOIT Ambassador- 4 years

Best Memories:

Making top 4% of my graduating class.

Experience

I currently work with Apple Inc as Product Manager: Retail Tech
I have 0 years of experience working in the Information Technology industry.

Product Manager, Retail Technology | Apple Inc.
From November 2023 to Current • 3 year(s)
Developed product roadmaps and conducted market research while managing cross-functional teams across engineering, marketing, and sales to deliver high-quality products on time.

Genius | Apple Inc.
From April 2022 to November 2023 • 1 year(s)
Delivered technical support to clients and completed Mac repairs while maintaining up-to-date understanding of operations for Mac and iOS devices.

Technical Expert | Apple Inc.
From July 2020 to April 2022 • 2 year(s)
Advanced technical features of network hardware and delivered on-site technical support while boosting sales through customer education and strategic upselling.

Entrepreneur/Founder | Miami Central Senior High Sneaker Expo, Hosted by Kicks N' Court
From April 2015 to August 2021 • 6 year(s)
Organized annual local sneaker event supporting sneaker fans by selling and restoring old shoes while developing strategies for building income and customer acquisition.

Technical Specialist | Apple Inc.
From August 2018 to July 2020 • 2 year(s)
Troubleshot malfunctions and diagnosed issues for equipment while managing computer hardware and software installations and updates.

Technical Support Representative | Apple Inc.
From June 2017 to August 2018 • 1 year(s)
Helped customers fix iOS devices through troubleshooting and restoration processing while boosting sales through customer education and strategic upselling.

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