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Q&A With R. LaMont Harris

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R. LaMont Harris
Service Desk Analyst, AIG
Location: Worth, TX United States
Joined: Sep 12th, 2016
About   (request update)
Education   (request update)
Univ of Dallas class of 2002
Undergrad Major: Technology Education
Experience
I currently work with AIG as Service Desk Analyst
I have years of experience working in the Computers, Hardware industry.
Service Desk Analyst | AIG
From January 2014 to December 2016 • 2 year(s)
 Managed problem resolution and troubleshooting for desktop, voice and corporate applications via telephone or remote location.
System Support - Network & Infrastructure Support | Cash America
From January 2014 to December 2014 • 0 year(s)
 Coordinated with 3rd party vendors for equipment repair, managed dispatches for Dell PCs and Lexmark printers, monitored circuits via Solarwinds.
System Support Team Lead | Cash America
From January 2011 to December 2014 • 3 year(s)
 Provided second level support, monitored and graded phone calls, resolved corporate outages, managed team training and departmental projects.
Acquisitions Team | Cash America
From January 2008 to December 2014 • 6 year(s)
 Traveled to domestic locations for IT hardware/software installation, equipment inventory, network connectivity verification.
System Support Specialist | Cash America
From January 2007 to December 2011 • 4 year(s)
 Provided technical support via telephone using Remedy and Tivoli, performed server maintenance and hardware replacement.
Ramp Agent | United Parcel Service
From January 2001 to December 2007 • 6 year(s)
 Marshaled aircraft, operated K-loader for loading/unloading, sorted packages and delivered cargo cans.
Computer Technician | Donna Park Elementary School
From January 2005 to December 2006 • 1 year(s)
 Provided desktop support to students and teachers, maintained computer operations and lab schedules.
Consultant | All Bases Covered
From January 2000 to December 2001 • 1 year(s)
 Provided IT services to small and medium businesses including on-site support and server maintenance.
System Support Assistant | Dallas Opera
From January 1999 to December 2000 • 1 year(s)
 Provided in-house support for various software, performed installations and upgrades, managed inventory and hardware maintenance.
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