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Q&A With Cassondra Taylor

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Cassondra Taylor
Director of Programs and Operations, Austin Free-Net
Location: Austin, TX United States
Joined: Mar 30th, 2018
About   (request update)
Education   (request update)
US Naval Academy class of 1988
Undergrad Major: English
University of Michigan-Ann Arbor class of 0
Grad Major: Business Administration
Experience
I currently work with Austin Free-Net as Director of Programs and Operations
I have years of experience working in the Other industry.
Director, Programs and Operations | Austin Free-Net
From October 2016 to Current • 10 year(s)
 Oversees seven programs with $150K funding providing technology skills to under-represented Austinites. Revitalized strategic roadmap and led performance improvements across programs and staff.
Operational Excellence Lead | Atlassian
From January 2015 to December 2016 • 1 year(s)
 Drove LEAN innovation on operations team, leading improvement projects for Customers for Life team to boost performance and customer experience.
Senior Project Manager | Vermillion, Inc.
From January 2014 to December 2014 • 0 year(s)
 Led multi-disciplinary team launching ovarian cancer diagnostics CLIA lab in six months. Developed customer experience roadmap with 180-day action plan.
Operational Excellence Project Manager | Texas Department of Transportation
From January 2013 to December 2014 • 1 year(s)
 Performed advanced project management across life cycle including goal-setting and risk assessment. Led operational effectiveness efforts impacting organization, processes and technology at enterprise level.
Senior Process Engineer | Texas Department of Public Safety
From January 2011 to December 2013 • 2 year(s)
 Used Six Sigma and PMP methodologies to plan and manage continuous improvement programs. Worked with PMO Manager and IT leaders to streamline processes and establish change management.
Project Management Certification Consultant | Texas Workforce Commission
From February 2012 to January 2013 • 1 year(s)
 Developed classroom instruction and individualized project plans for PMP certification candidates. Established extension services to increase student engagement and certification opportunities.
Customer Operations Manager | General Electric (GE)
From June 2006 to February 2009 • 3 year(s)
 Diagnosed customer issues at macro level for GE's strategic clients. Applied Six Sigma methodology to resolve process challenges, directly impacting $264MM in sales volume.
Commander | US Navy
From January 1988 to December 2008 • 20 year(s)
 Provided tactical, strategic and operational intelligence support to U.S. Navy and multinational militaries. Expert analytical skills led to internationally recognized key finds and managed multinational personnel.
Marketing and Six Sigma Consultant, Experienced Commercial Leadership Program (ECLP) | General Electric (GE)
From June 2004 to June 2006 • 2 year(s)
 Selected into competitive GE leadership program, managed complex projects using Kaizen approaches. Received Six Sigma Black Belt and led community service projects.
Marketing Manager | SAIC
From January 2003 to December 2004 • 1 year(s)
 Developed marketing plan and website for start-up business within large government agency. Launched multi-media awareness campaigns through research on limited budget.
Marketing Manager | American Express
From January 2000 to December 2002 • 2 year(s)
 Owned revenue targets and operations of online brand. Created product strategy and business plan, pioneering business model improvements that streamlined processes by 40%.
Product Manager Intern | Chase Manhattan Bank
From January 1999 to December 1999 • 0 year(s)
 Led marketing team developing transactional website for expansion product. Managed cross-functional team for implementation and communications strategy for national product line expansion.
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