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Tevin Jenkins
Service Advisor, Mercedes-Benz of Buckhead
Location: Buckhead, GA United States
Joined: Mar 1st, 2019

About (request update)

Education (request update)

Hampton University class of 2017

Undergrad Major: Computer and Information Science

Experience

I currently work with Mercedes-Benz of Buckhead as Service Advisor
I have 5 years of experience working in the Customer Service and Call Center industry.

Service Advisor | Mercedes-Benz of Buckhead
From August 2025 to Current • 1 year(s)
Act as primary liaison between luxury clients and service technicians, managing full service cycle from intake to vehicle return. Handle escalated concerns from MBUSA, collaborate with executive leadership on customer-facing proposals, maintain high accuracy in documentation using dealership CRM platforms.

Service Ambassador | Mercedes Benz of Buckhead
From April 2018 to Current • 8 year(s)
Engage with customers upon arrival and carry out duties depending on customer needs including service appointments, sales, and car washes.

Service Advisor | Nissan Stone Mountain
From March 2025 to August 2025 • 0 year(s)
Provided front-line service advising customers, focusing on warranty adherence, scheduling, and repair coordination. Processed 15-25 repair orders daily using Xtime, conducted multipoint inspections and built customer trust through transparent communication.

Service Advisor (Promoted from Service Care Specialist) | Mercedes-Benz of Buckhead
From April 2021 to March 2025 • 4 year(s)
Delivered premium customer service for high-end vehicle owners, maintaining a 4.8/5 satisfaction score. Managed over 50 weekly service appointments, coordinating with technicians and parts departments to reduce delays. Mentored and trained incoming service advisors, porters, and support staff.

Produce Associate | Publix
From October 2020 to April 2021 • 1 year(s)
Reduced waste by 15% through accurate inventory rotation and monitoring. Maintained sanitation standards and supported department operations.

Brand Ambassador | The Coca-Cola Company
From May 2019 to March 2020 • 1 year(s)
Represented Coca-Cola's brand and heritage to diverse audiences during public and private tours. Delivered engaging experiences by sharing product knowledge, company history, and brand messaging. Gathered and analyzed visitor engagement data to support marketing and event strategy.

The Disney College Program - Intern | Walt Disney World Resort
From June 2016 to January 2017 • 1 year(s)
Rotated across guest services, resort operations, and quick service roles at Epcot, Hollywood Studios, and Art of Animation Resort. Trained in and applied Disney's Four Keys (Safety, Courtesy, Show, and Efficiency) to ensure exceptional guest experiences. Gained early career exposure to hospitality, operations, and professional development.

Walt Disney World Resort Internship | Walt Disney Company
From June 2016 to January 2017 • 1 year(s)
Six month internship working at multiple locations including cook at Hollywood Studios, greeter at Epcot, and front desk at Art of Animation Resort.

Administrative Assistant | Hampton University Office of the Registrar
From August 2015 to May 2016 • 1 year(s)
Work study program performing office duties including scanning and filing documents, answering phones, and assisting students with requests.

Shipping Manager | Southern Sisters Designs
From May 2014 to August 2015 • 1 year(s)
Managed distribution center operations including shipping and tracking products, managing customer grievances, and packing and labeling outgoing products.

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