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Q&A With Johanna Lopez

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Johanna Lopez
Product Manager, Conversational Design Specialist, Warner Bros. Discovery
Location: Virginia Beach, VA United States
Joined: Jun 15th, 2020
About   (request update)
Education   (request update)
Sacred Heart Univ class of 2016
Undergrad Major: Marketing
University of Maryland, Balt County class of 2020
Grad Major:
Experience
I currently work with Warner Bros. Discovery as Product Manager, Conversational Design Specialist
I have years of experience working in the Arts, Entertainment, and Media industry.
Product Manager | Warner Bros. Discovery
From January 2024 to Current • 2 year(s)
 Monitored industry trends and optimized user experience, achieving 25% increase in positive feedback. Managed accessibility requirements across 7+ brands and assisted with Max brand launch in 40+ countries.
Conversational Design Specialist | Warner Bros. Discovery
From April 2022 to Current • 4 year(s)
 Built and maintained over 100 chatbot conversation flows, achieving 50% deflection rates. Collaborated with teams to identify business needs and monitored bot performance using real-time data.
Tech Specialist (Seasonal) | Apple
From November 2023 to May 2024 • 1 year(s)
 Delivered tailored customer solutions achieving 90% satisfaction rate. Guided customers through product selection and troubleshooting, leading to 25% increase in sales.
Project Management Consultant | Shared Vision Projects, LLC
From March 2018 to April 2022 • 4 year(s)
 Provided project management support across various industries, managing costs and schedules for 6 projects. Created marketing content and increased social media presence through new projects and programs.
Assistant Director of Auxiliary Programs | Lowell School
From March 2017 to April 2022 • 5 year(s)
 Assisted over 600 families with registration and support, managed customer service for multiple programs. Planned and implemented camp registration software for 7 summer programs and negotiated vendor contracts.
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