Featured Member: Tiffany Hines on HBCU CONNECT!

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Q&A With Tiffany Hines

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Tiffany Hines
Strategy Director , Optum
Location: Fairburn , GA United States
Joined: Aug 16th, 2023

About (request update)

Education (request update)

Hampton University class of 1994

Undergrad Major: Computer and Information Science

Emory Univ class of 2024

Grad Major: Business Administration

Experience

I currently work with Optum as Strategy Director
I have years of experience working in the Healthcare, Other industry.

Executive Director | OptumCare Senior Community Care
From January 2019 to Current • 7 year(s)
Directed operational processes for cost savings, implemented performance metrics systems, and delivered comprehensive disaster recovery portal during COVID pandemic.

Chief of Staff | OptumCare Senior Community Care
From January 2019 to Current • 7 year(s)
Served as trusted advisor to Senior VP, centralized administrative teams improving employee experience by 20%, and implemented cross-functional communication strategies.

Strategy Program Director | Optum
From January 2019 to Current • 7 year(s)
Led Medicare Advantage programs achieving $70M+ cost reductions, managed merger integration programs, and oversaw transportation solutions saving $12M over 6 years.

Project Manager / National Queue Manager | UnitedHealthCare
From January 2002 to January 2019 • 17 year(s)
Managed developer teams for analytics delivery and pioneered data warehouse improvements for enhanced claims analysis capabilities.

Project Director | UnitedHealthCare
From January 2002 to January 2019 • 17 year(s)
Led cross-functional teams for Medicare plan implementation in Indiana and created first-of-its-kind member credit account system.

Director of PMO and Strategy/Chief of Staff | UnitedHealthCare
From January 2002 to January 2019 • 17 year(s)
Established PMO with 12 project managers overseeing $20M budget and 50+ annual projects, developed CEO analytics dashboard, and achieved 90%+ employee engagement score.

Lead Designer | Accenture
From January 2001 to January 2002 • 1 year(s)
Conducted feasibility studies for Disney's knowledge repository integration and modified Electronic Arts' accounting system achieving 60% efficiency increase.

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