Featured Member: Alrue Callands on HBCU CONNECT!

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Alrue Callands
Service Delivery Manager/Customer Success Manager, N/A
Location: Aldie, VA United States
Joined: Mar 24th, 2026

About (request update)

Experience

I currently work with N/A as Service Delivery Manager/Customer Success Manager
I have years of experience working in the Information Technology industry.

Service Delivery/Client Success Manager | DeepSeas
From December 2022 to March 2025 • 3 year(s)
Manages multiple Enterprise and Strategic accounts, drives project transformation, and serves as primary client contact for customer inquiries and program reviews.

Privacy Office Policy Analysis Support | TRICARE Management Activity
From June 2008 to December 2022 • 14 year(s)
Supported privacy office, participated in FISMA reporting process, and assisted in Risk Assessment process and stakeholder meetings.

Program Manager Analyst | National Institute of Standards and Technology
From June 2008 to December 2022 • 14 year(s)
Served as Program Manager for NIST Information Assurance Support and collected monthly input from 35 task leads.

Privacy Consultant | Bureau of Land Management
From June 2008 to December 2022 • 14 year(s)
Assisted in new policy enforcement and maintained Personal Impact Assessments and System of Records Notices.

Cyber Security Expert | United States Department of the Treasury
From June 2008 to December 2022 • 14 year(s)
Supported Financial Management Service with document review and coordinated client meetings for information security evaluation.

Cyber Security Expert | Amtrak Police Department Corporate Security
From June 2008 to December 2022 • 14 year(s)
Reviewed documentation, conducted interviews for process flows, and managed Smart ID distribution and maintenance operations.

Deputy Project Manager | Internal Revenue Service
From June 2008 to December 2022 • 14 year(s)
Supported IRS as Deputy Project Manager for Contractor Security Assessments and enhanced security review processes.

Security Analyst | United States Department of the Treasury
From June 2008 to December 2022 • 14 year(s)
Supported Treasury with Certification and Accreditation document reviews and managed documentation revision control.

Cybersecurity Policy and Compliance SME | Department of Commerce
From June 2008 to December 2022 • 14 year(s)
Supported Office of Chief Information Officer with security policy and FISMA compliance for multiple Bureaus.

Cybersecurity Policy and Compliance Analyst | Department of Energy
From June 2008 to December 2022 • 14 year(s)
Reviewed Information System Security Plans, updated Protection Strategies, and assessed client compliance with NIST controls.

Business Operations Analyst | Booz Allen Hamilton
From June 2008 to December 2022 • 14 year(s)
Assisted with Sensor management initiative and helped with enhancements within Operations Tracking Information System.

Sales Operations Analyst | Booz Allen Hamilton
From June 2008 to December 2022 • 14 year(s)
Managed contract renewals, conducted internal kick-off meetings and assisted with MTS Commercial PM audit compliance.

Post-Sales/Services Project Management Office | Booz Allen Hamilton
From June 2008 to December 2022 • 14 year(s)
Performed Project Management role and responsibilities for MTS direct deals.

Service Delivery Manager | Booz Allen Hamilton
From June 2008 to December 2022 • 14 year(s)
Led cybersecurity project teams through lifecycle completion, managed client billing and contracts, and developed cybersecurity posture for multiple clients.

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