Featured Member: Mesazatie Kelley on HBCU CONNECT!

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Mesazatie Kelley
Customer Support 2, ICE
Location: Duluth, GA United States
Joined: Aug 11th, 2009

About (request update)

Education (request update)

Mississippi Valley State University class of 1986

Undergrad Major: Computer and Information Science

Campus Organization:

Kappa Alpha Psi

Claim To Fame:

Make Things Happen!!

Most Memorable Moment:

Being in the Band!!

Experience

I currently work with ICE as Customer Support 2
I have 37 years of experience working in the Customer Service and Call Center industry.

Customer Support Specialist II | Intercontinental Exchange (ICE)
From April 2022 to September 2023 • 1 year(s)
Provided second level support for various financial applications and market data, troubleshooting client inquiries and working with internal teams until resolution.

Senior Support Analyst and Incident Coordinator | Fiserv Corporation
From November 2012 to December 2021 • 9 year(s)
Delivered second level support for digital payments applications and online banking issues, coordinated bridge calls for high severity issues and maintained Service Now ticketing systems.

Client Services Support and Trainer | Ingage Networks
From January 2012 to October 2012 • 0 year(s)
Supported internet technologies HTTPS, SFTP protocols and web serving applications, provided customer and employee technical training.

Payments Support Analyst | Fundtech Corporation
From September 2005 to January 2012 • 7 year(s)
Provided application support for clients using proprietary banking software (Payplus), resolved client database issues and troubleshot connectivity issues to financial institutions.

Account Manager/Project Manager | Sales Technologies/Synavant/IMS Health
From January 2001 to January 2001 • 0 year(s)
Account and project management role.

Substitute Teacher | Dekalb County School System
From January 2001 to January 2001 • 0 year(s)
Substitute teaching position.

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Guestbook Comments

	It's my pleasure to have you join, us as a new or seasoned member. May you have an amazing, blessed and marvelous day Tagged by Ralph White on 12/03/2023

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