Featured Member: Kimberly Ford on HBCU CONNECT!

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Q&A With Kimberly Ford

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Kimberly Ford
Customer Service Manager, De Jong Duke
Location: Plymouth, MI United States
Joined: Mar 1st, 2010

About (request update)

My Interview Question

What your favorite sports team?

Website:

http://summerbakingwithsylviaplath.blogspot.com

Education (request update)

Michigan St Univ class of 2011

Undergrad Major: International Relations

Claim To Fame:

Recruitment Guide and Member of the Alpha Omicron pledge class of the Beta Gamma chapter of Alpha Omicron Pi

Most Memorable Moment:

Cheering on the Spartans at every home football game

High School: Indiana Academy of Science, Mathematics, and Humanities in Muncie, IN class of 2007

Experience

I currently work with De Jong Duke as Customer Service Manager
I have 2 years of experience working in the Manufacturing and Production industry.

Assistant Manager | Rivian
From January 2025 to Current • 1 year(s)
Responsible for coaching, development, performance, and engagement of a Service Support Advisor team of 10-15 individuals with proven track record of strong decision-making skills.

Regional Team Lead/Assistant Manager North Central | Rivian
From January 2021 to January 2025 • 4 year(s)
Provided coaching and remote management to over 20 service support field advisors across seven states and two countries, spearheaded collaboration pilots.

Team Lead/Assistant Manager | Rivian
From January 2023 to December 2024 • 1 year(s)
Assisted electric vehicle owners via chat, phone, and email while coaching team members and developing metrics for Service Support Advisors.

Senior Service Support Advisor | Rivian
From January 2023 to December 2023 • 0 year(s)
Created weekly impact reports for senior management and acted as subject matter expert for roadside and fleet services while developing new processes.

Service Support Advisor | Rivian
From January 2021 to December 2023 • 2 year(s)
Assisted owners via chat, phone, and email to ensure best-in-class customer service experience and developed processes for Amazon fleet auditing.

Vehicle Function Group Lead | G-Tech at Ford Motor Company
From January 2019 to December 2020 • 1 year(s)
Overachieved $46M power supply warranty spend corporate objective by $4M through supplier recovery and plant improvement actions.

Warranty Analyst | G-Tech at Ford Motor Company
From January 2017 to December 2019 • 2 year(s)
Analyzed and presented data for Current Model Quality Engineering teams and managed SCA-VI IT initiative worth $1.2M.

Business Strategy Analyst | G-Tech at Ford Motor Company
From January 2016 to December 2017 • 1 year(s)
Presented data analysis to Business Strategy Manager and managed annual business unit review meetings with Global Purchasing Directors.

Administrative Team Leader | HR Advisor | Girl Scouts Heart of Michigan
From January 2011 to December 2016 • 5 year(s)
Managed $60K office budget, supervised 4 administrative staff and 20 team members, coordinated 600 regional volunteers.

My Groups