Featured Member: Pilar King on HBCU CONNECT!

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Q&A With Pilar King

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Pilar King
Team Leader, American Express
Location: Jacksonville, FL United States
Joined: Apr 11th, 2010

About (request update)

My Interview Question

Why is it important to graduate from an HBCU?

Education (request update)

Webster Univ class of 2003

Undergrad Major: Human Resources Management

Campus Organization:

Alpha Kappa Alpha

Webster University class of

Grad Major:

Experience

I currently work with American Express as Team Leader
I have 16 years of experience working in the Human Resources industry.

Executive Travel Counselor Platinum and Centurion Travel | American Express Travel Related Services
From August 1995 to November 2011 • 16 year(s)
Secured travel arrangements and provided strong customer service skills for high-end demanding clientele globally for Platinum and Centurion cardholders.

Mentor | American Express Travel Related Services
From August 1995 to November 2011 • 16 year(s)
Managed the New Hire Mentorship Program, coaching and developing new hires on all Centurion processes, benefits and service.

Trainer | American Express Travel Related Services
From August 1995 to November 2011 • 16 year(s)
Selected to train, coach and develop new hires, peers, and team leaders on Centurion products, services and processes.

Lead Counselor | American Express Travel Related Services
From August 1995 to November 2011 • 16 year(s)
Provided exceptional delivery of travel and customer service to American Express Cardmembers and managed escalated calls and customer service issues.

Hiring Leader | American Express Travel Related Services
From August 1995 to November 2011 • 16 year(s)
Responsible for call center staffing and selecting best talent fit for non-exempt applicants, conducted interviews and facilitated new employee training.

Team Leader | American Express Travel Related Services
From August 1995 to November 2011 • 16 year(s)
Call Center Team Leader responsible for coaching and developing up to 22 direct reports, facilitating training and driving positive results for employee, shareholder and customer satisfaction.

Travel Counselor | Lem Turner Travel Expo
From July 1994 to August 1995 • 1 year(s)
Full service travel agent for privately owned travel agency, handling airline, Amtrak, cruises, tours, car and hotel reservations.

Substitute Teacher | Duval County School Board
From January 1994 to June 1994 • 0 year(s)
Permanent substitute teacher for high school students, taught ninth-grade English and developed lesson plans.

Telemarketer | Associated Temporary Staffing
From February 1991 to December 1993 • 2 year(s)
Outbound and In-bound call center associate for American Transtech, enrolled customers in calling plans for AT&T and Cellular One.

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Guestbook Comments

	�Man often becomes what he believes himself to be. If I keep on saying to myself that I cannot do a certain thing, it is possible that I may end by really becoming incapable of doing it. On the contrary, if I have the belief that I can do it, I shall surely acquire the capacity to do it even if I may not have it at the beginning.� ― Mahatma Gandhi Tagged by Ralph White on 11/30/2014

	Thank you for making me your friend. Check this out (See it to believe it. And if you still don't believe it, or Check out the information for yourself. Here is something I wrote to the U.S. Copyright Office and then I sent this information to the news media, and Oprah Winfrey, and CNN network, just to see there response.) Read my poem called Remebering My Historical / Prophetical Poem During The Republican Convention , located on my page/blog and if you don�t believe it check the information through the US Copyright Office. Peace Tagged by Terrance McCreary on 08/30/2012

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