Featured Member: Erica Hatchell on HBCU CONNECT!

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Q&A With Erica Hatchell

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Erica Hatchell
IT Service Desk Contractor, Aquent LLC
Location: Raleigh, NC
Joined: Jun 27th, 2010

About (request update)

Education (request update)

Saint Augustines College class of 1999

Undergrad Major: Computer and Information Science

Experience

I currently work with Aquent LLC as IT Service Desk Contractor
I have years of experience working in the Information Technology industry.

IT Contractor | Aquent, LLC
From August 2025 to September 2025 • 0 year(s)
Short term contract migration project from Win 10 to Win 11 and asset cleanup project via Microsoft Intune Admin Center.

IT Service Desk Support Specialist | Pepsi Bottling Ventures, LLC
From July 2023 to June 2025 • 2 year(s)
Provided technical assistance to employees, managed ServiceNow tickets, performed CrowdStrike security scans, and troubleshot various hardware and software issues.

L3 Cloud Support Engineer â Azure | Microsoft Corporation
From January 2020 to January 2023 • 3 year(s)
Worked with government and sensitive information providing technical support for Azure customers with IaaS, troubleshooting virtual machines and collaborating with support teams.

DS8K Product Field / CSM L2 Support Engineer | IBM Corporation
From March 2017 to December 2019 • 2 year(s)
Provided 2nd level warranty and break-fix support for DS8000 Storage Servers, performed technical troubleshooting and analysis for storage-related issues.

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Guestbook Comments

	It's my pleasure to have you join, us as a new or seasoned member. May you have an amazing, blessed and marvelous day Tagged by Ralph White on 11/24/2023

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