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Q&A With Janae Harris

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Janae Harris
Laid Off, NA
Location: Crowley, TX United States
Joined: Feb 28th, 2011
About   (request update)
I am 17 years old. I will be 18 Sept.14th. I am African-American and Italian. :)
My Interview Question
Can I Get To Know You ?
Current Whereabouts:
I love texting , reading , and writing poems.
Website:
http://www.facebook.com/janae.baybee
Education   (request update)
N/A class of 2027
Undergrad Major: Undecided
High School: Duncanville High School in Duncanville, TX class of 2012
 
Activities & Accomplishments:
Cheerleading and Basketball
Best Memories:
Prom and Skipping :)
Experience
I currently work with NA as Laid Off
I have 0 years of experience working in the Insurance industry.
Senior Account Administrator | Alera Group
From April 2025 to January 2026 • 1 year(s)
 Owned portfolio of large-group clients (100-500+ lives) as primary relationship contact. Led resolution of complex claims, billing, and eligibility issues while supporting renewal outcomes.
Assistant Account Manager | Insurica
From March 2024 to March 2025 • 1 year(s)
 Managed day-to-day execution for employee benefits accounts and owned resolution of claims, billing, and eligibility issues. Supported renewal cycles and developed enrollment communication materials.
Service Recovery Specialist | HealthEquity (formerly WageWorks)
From August 2019 to August 2021 • 2 year(s)
 Led escalations for complex issues involving HSAs, FSAs, COBRA, and commuter benefits. Advised members on eligibility and benefit rules while ensuring compliance.
Accounts Consultant | HealthEquity (formerly WageWorks)
From September 2017 to August 2019 • 2 year(s)
 Managed client interactions across benefit programs and built benefit plans within internal systems. Partnered with technical teams on process improvements that resolved over 5,000 cases.
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