Featured Member: Ulysses Grant on HBCU CONNECT!

Q&A With Ulysses Grant

Ulysses Grant
IT Consultant, Shell Trading
Location: Houston, TX United States
Joined: Oct 17th, 2012

Univ of Arkansas, Little Rock class of 2006

Undergrad Major: Management Information Systems

Experience

I currently work with Shell Trading as IT Consultant
I have years of experience working in the Information Technology industry.

IT Consultant | Shell Trading
From November 2008 to Current • 18 year(s)
Installed, configured, upgraded, and maintained computer software and hardware for Shell Trade Floor personnel across multiple locations. Provided technical support, network administration, and implemented Vista systems migrations.

CTS Global IT Analyst II | Shell Oil
From December 2007 to November 2008 • 1 year(s)
Monitored and resolved advanced end user issues for Windows 2000, LAN, and remote connectivity in a telephone-based helpdesk environment. Maintained resolution rate of >95% and participated in Vista upgrade/data migration projects.

Help Desk Analyst | Jefferson Regional Medical Center
From January 2004 to December 2007 • 3 year(s)
Provided high quality, responsive second point of contact for escalated technical issues. Troubleshot hardware, operating systems, network connectivity, and various application issues while ensuring compliance with privacy and data security policies.

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