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NICHOLAS BOWERS
Reservations Agent, Virgin America
Location: Way, WA United States
Joined: Apr 28th, 2013

About (request update)

Education (request update)

College Not Listed class of 2013

Undergrad Major: Human Resources Management

Experience

I currently work with Virgin America as Reservations Agent
I have years of experience working in the Customer Service and Call Center industry.

Airline Reservations Customer Service Call Center Agent | Virgin America Airlines (Xerox Corporation)
From August 2010 to Current • 16 year(s)
Make domestic and international reservations/changes/inquiries for guests. Assisted on IROP team and worked BURN Desk for Virgin Atlantic, Virgin Australia and Hawaiian Airlines points flights.

Advantage Telephone Customer Service Call Center Agent | American Airlines
From September 2008 to July 2010 • 2 year(s)
Assist guests with Advantage mileage account maintenance and escalation calls. Worked as airline partner desk agent for miles verification from other airlines.

Airline Reservations Call Center Agent | Continental Airlines
From May 2006 to September 2008 • 2 year(s)
Assist guests with future and current reservations worldwide. Worked on rewards mileage reservations desk and assisted in escalation queue.

Assistant Manager | Office Depot
From March 2003 to May 2006 • 3 year(s)
Managed workforce of 30+ employees, assisted with store appearance and goals. Ran the Technology Department.

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