Featured Member: Sandra Bermudez on HBCU CONNECT!

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Sandra Bermudez
IT Global Service Desk Analyst, Allied Worldwide/Burberry
Joined: Jun 6th, 2013

About (request update)

Education (request update)

Monroe College class of 2013

Undergrad Major: Computer and Information Science

Experience

I currently work with Allied Worldwide/Burberry as IT Global Service Desk Analyst
I have 1 years of experience working in the Information Technology industry.

IT Global Service Desk Analyst | Allied Worldwide Inc. /Burberry
From December 2013 to Current • 13 year(s)
Provide first-tier phone support and emails for global Burberry users, manage desktop applications and networking, create accounts for new hires.

Customer Service Unit | New York City Department of Education
From June 2013 to September 2013 • 0 year(s)
Handled inquiries and complaints from parents and schools, acted as liaison between parents and bus companies regarding transportation issues.

Help Desk Technician | BMP Media Holdings, LLC
From January 2013 to May 2013 • 0 year(s)
Configure network hardware and software, provide technical support for desktop users, troubleshoot applications and infrastructure problems.

Office Clerical Associate | New York City Department of Transportation
From September 2009 to June 2011 • 2 year(s)
Executed and maintained client information for disability parking permits, processed 80-150 permits per month.

Customer Service Associate | New York City Department of Transportation
From November 2007 to September 2009 • 2 year(s)
Informed clients about disability parking permit procedures and handled 311 inquiries and call-back requests.

Ticket Sales Agent | American Museum of Natural History
From November 1999 to December 2007 • 8 year(s)
Accommodated large tour and school groups, acted as liaison with museum departments for visitor services.

Data Entry Clerk/Receptionist | New York City Department of Health & Mental Hygiene
From August 2007 to October 2007 • 0 year(s)
Reviewed and inputted inspector information for daycare applicants, supervised phone operations and processed fingerprinting applications.

Administrative Assistant | Sovereign Bank
From January 2006 to December 2006 • 0 year(s)
Retrieved financial information on subpoenas, handled tax levies and execution notices, provided general clerical support.

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Guestbook Comments

	�Courage: the most important of all the virtues because without courage, you can't practice any other virtue consistently.� � Maya Angelou Tagged by Ralph White on 09/01/2013

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