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Q&A With LaShikka Williams

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LaShikka Williams
Location: Maumelle, AR
Joined: Sep 18th, 2013
About   (request update)
Education   (request update)
Shorter College class of 2015
Undergrad Major: Nursing
Experience
I currently work with Metropolitan Housing as
I have 8 years of experience working in the Customer Service and Call Center industry.
Housing Specialist Contractor | Metropolitan Housing Alliance
From April 2012 to Current • 14 year(s)
 Interview and advise housing program applicants, maintain documentation, calculate rent portions, and manage Section 8 caseloads.
Offline Support Specialist | Premier Staffing Agency
From January 2012 to April 2012 • 0 year(s)
 Review customer adjustments, work financial services reports, and handle inbound customer calls during high volume periods.
Call Center CSR/Team Lead | FIS Global Services
From April 2011 to January 2012 • 1 year(s)
 Serve as main contact for escalations, provide developmental coaching and training, handle high call volume operations.
Call Center Representative | AeroTek Staffing (FIS)
From December 2010 to April 2011 • 1 year(s)
 Opened new customer accounts, created processes to increase satisfaction by 35%, and assisted with call center operations development.
Customer Loyalty Agent | Hewlett-Packard
From May 2010 to November 2010 • 0 year(s)
 Helped customers track packages, provided support for HP printers, installed software, and researched billing issues.
Customer Service Rep II | Verizon Wireless
From April 2009 to May 2010 • 1 year(s)
 Handled inbound/outbound calls, supported sales reps with accounts, solved customer challenges, and upsold products and services.
Collector | HBPL PLLC
From November 2006 to July 2008 • 2 year(s)
 Received payments, monitored overdue accounts, contacted customers regarding delinquent accounts, and performed administrative functions.
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