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Q&A With Christopher Freeman

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Christopher Freeman
General Manager , Crescent Hotels
Location: Far Rockaway, NY United States
Joined: Feb 17th, 2014
About   (request update)
Education   (request update)
Virginia State University class of 2014
Undergrad Major: Hospitality
High School: High School for Law Enforcement in Jamaica, NY class of 2010
 
Experience
I currently work with Crescent Hotels as General Manager
I have 0 years of experience working in the Hospitality/Tourism industry.
Director of Operations | Hotel Hugo
From October 2023 to Current • 3 year(s)
 Oversee all hotel operations, manage HR duties including recruiting and onboarding, and establish new standards to elevate guest services hotel-wide.
Director of Rooms | Graduate Hotels
From July 2022 to October 2023 • 1 year(s)
 Managed Front office and housekeeping departments with 40 union associates, facilitated PMS system transition from Opera to Infor HMS, and participated in financials including budgets and forecasting.
Task Force Hotel Management | Transform Hospitality Solutions
From June 2022 to July 2022 • 0 year(s)
 Provided front office management and sales coordination services at multiple resort properties including Bishops Lodge Resort, Atlanta Evergreen Resort, and Kimpton Overland.
Director of Front Office | Dream Hotel Group
From January 2021 to June 2022 • 1 year(s)
 Oversaw Front Office Department of 15 staff members, conducted staffing and employee relations, and performed revenue analysis for the Rooms Division.
Senior Front Office Manager | Dream Hotel Group
From July 2018 to January 2021 • 3 year(s)
 Managed 19 direct reports both union and non-union, increased TripAdvisor scores from 151 to 129, and oversaw OTA reservations ensuring proper system synchronization.
Night Auditor → Front Office Manager | Denihan Hospitality
From August 2015 to July 2018 • 3 year(s)
 Oversaw front office team of 10, implemented upsell program resulting in 300% revenue increase, and cross-trained in housekeeping department.
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