Featured Member: Don Webster on HBCU CONNECT!

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Q&A With Don Webster

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Don Webster
IT Analyst, Duke Health
Location: Knightdale, NC United States
Joined: Nov 24th, 2015

About (request update)

Current Whereabouts:

Photography and Information Technology

Website:

https://www.instagram.com/ibd_photography/

Education (request update)

Shaw University class of 2001

Undergrad Major: Business Administration

Strayer University North Raleigh Campus class of

Grad Major:

Experience

I currently work with Duke Health as IT Analyst
I have 30 years of experience working in the Information Technology industry.

Technical Support Consultant | Allscripts
From September 2011 to May 2015 • 4 year(s)
Provided hardware and medical applications support to clients via phone/email, worked as Lead/Gatekeeper on helpdesk assigning cases to technicians.

High School Contractor | Wake County Schools
From January 2009 to June 2010 • 1 year(s)
Managed two high schools' technologies including computers and printers, provided support to teachers and staff with PC/laptop issues.

LCS Supervisor/Manager | Alphanumeric System Inc.
From April 2007 to August 2008 • 1 year(s)
Managed team of 9 support personnel diagnosing IT issues for Department of Health and Human Services serving 5000 users.

Service Technician | Alphanumeric System Inc.
From January 2003 to April 2007 • 4 year(s)
Serviced laptops, desktop PCs and printers, assisted with onsite projects and service calls.

Deployment/Support Technician | Alphanumeric System Inc.
From January 2003 to April 2007 • 4 year(s)
Installed and configured new PCs per client specifications, supported end-users with hardware and software issues.

Distance Learning Support Specialist | Duke Fuqua School of Business
From January 2001 to December 2002 • 1 year(s)
Responsible for web editing and data input of web content files, supported students with hardware/software issues.

Helpdesk Specialist | Alphanumeric Systems
From January 1999 to December 2001 • 2 year(s)
Supported end users from 100 NC counties via telephone troubleshooting computer and printer issues, maintained HSIS System.

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Guestbook Comments

	A very warm welcome to you. It is lovely to have you among us. May you have a blessed, constructive and prosperous day. Stay strong. Tagged by Ralph White on 01/04/2023

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