Featured Member: Angie Johnson on HBCU CONNECT!

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Q&A With Angie Johnson

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Angie Johnson
Psychology Center Assistant , Kalab County
Joined: May 19th, 2016

About (request update)

Education (request update)

St. John`s Col class of 2021

Undergrad Major: Kinesiology

N/A class of 0

Grad Major:

High School: Pittsburg High in Pittsburg, CA class of 2010

Activities & Accomplishments:

Cheerleading

Experience

I currently work with Kalab County as Psychology Center Assistant
I have 4 years of experience working in the industry.

Customer Support Advocate | Metromile Car Insurance
From February 2016 to April 2016 • 0 year(s)
Updated customer policies using CRM software, welcomed new customers, and troubleshot tracking device issues via phone and email.

First Report Specialist | Berkshire Hathaway Homestate Companies
From December 2015 to January 2016 • 1 year(s)
Served as first point of contact for worker's compensation claims, verifying claim information and setting up claims for processing.

Student Ambassador | Peralta Community College District
From May 2015 to December 2015 • 0 year(s)
Troubleshot enrollment system issues, conducted campus tours, and provided training to new ambassadors while tracking student traffic.

Global Escalations Management Analysis Contractor | Salesforce.com
From July 2014 to January 2015 • 1 year(s)
Managed 70+ yellow and 60+ red at-risk accounts, provided weekly reports, and tracked customer outreach for resolution.

Global Escalations Management Analysis Intern | Salesforce.com
From January 2014 to July 2014 • 0 year(s)
Managed 20+ deescalated at-risk accounts weekly and helped reduce improperly flagged accounts by 20% through documentation improvements.

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