Featured Member: Matthew McGore on HBCU CONNECT!

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Q&A With Matthew McGore

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Matthew McGore
IT Training Specialist , Harmony Point CTC
Location: Rochester, MI United States
Joined: Jun 22nd, 2017

About (request update)

Education (request update)

Central State University class of 2012

Undergrad Major: Computer and Information Science

Experience

I currently work with Harmony Point CTC as IT Training Specialist
I have years of experience working in the Teaching / K-12 Education industry.

IT Training Specialist | Harmony Point CTC
From December 2015 to Current • 11 year(s)
Designs and delivers IT training programs, works with 40 students in two different class settings, and evaluates training effectiveness.

Jr Systems Administrator | R2 Logistics
From November 2014 to December 2015 • 1 year(s)
Designed and installed LANs/WANs, troubleshot issues for hundreds of users, and maintained network security while supporting 200 clients weekly.

Support Staff | Stefanini IT Solution
From September 2014 to June 2015 • 1 year(s)
Logged 5000+ helpdesk requests for Ernst & Young, supported 1000+ clients across 200 offices, and repaired software issues.

Help Desk Analyst | Hewlett Packard Enterprise
From July 2014 to November 2014 • 0 year(s)
Logged over 10,000 helpdesk requests for Johnson Control Inc, supported 500+ clients, and performed network drives mapping.

IT Technician | Quicken Loans
From May 2012 to August 2014 • 2 year(s)
Installed hardware/software systems, maintained equipment, troubleshot computer issues, and provided technical support.

Head M.I.S Professor Assistant | Central State University
From September 2011 to May 2012 • 1 year(s)
Filed documents, helped prepare lesson plans, supervised classes, and assisted in grading assignments.

Temp Service | Aerotek Incorparated
From May 2011 to September 2011 • 0 year(s)
Customer Service Representative for PSCU Financial Service, handled banking transactions and customer support.

Seasonal Associate | Bonton Distribution Center
From August 2010 to May 2011 • 1 year(s)
Managed post sort line directing products to correct warehouse locations and picked/packed customer orders.

Customer Care Agent | Teleperformance
From June 2009 to February 2010 • 1 year(s)
Dispatched customers to correct departments and assisted with payment transactions and technical support.

Receptionist | Central State University
From August 2008 to June 2009 • 1 year(s)
Recorded messages for department members, organized files, and assisted students with financial aid inquiries.

Intern | N.E.T Incubator
From May 2008 to July 2008 • 0 year(s)
Served as computer department consultant, maintained departmental website, and conducted research on remote sensing projects.

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