Featured Member: Brian Jones on HBCU CONNECT!

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Brian Jones
Technical Specialist , RICOH U.S.A, INC.
Location: Dublin, CA United States
Joined: Feb 4th, 2019

About (request update)

Education (request update)

- College Not Listed - class of 2014

Undergrad Major: Business Communications

Experience

I currently work with RICOH U.S.A, INC. as Technical Specialist
I have years of experience working in the Other industry.

Technical Specialist | RICOH U.S.A, INC.
From December 2016 to Current • 10 year(s)
Responsible for all copy and print services, conference rooms and AV management, and convenience copier fleet management at Ross Stores, Inc. Troubleshoots hardware and software issues with equipment for 107 various copiers and printers.

PMO Analyst | eBay, INC. /PAYPAL
From September 2014 to December 2015 • 1 year(s)
Resolved requests using HP Project and Portfolio Management Workbench and led UAT for software upgrades. Created project summaries and collaborated with teams to maintain information flow.

Technology Operations Client Services Intern | eBay, INC. /PAYPAL
From January 2014 to August 2014 • 0 year(s)
Resolved technical issues using Remedy Ticketing System while providing customer service. Imaged and set up employee laptops daily and reset RSA soft tokens for employees.

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