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Rogers Belk
Technical Service Specialists , Wells Fargo
Location: Huntersville, NC United States
Joined: Sep 25th, 2019

About (request update)

Education (request update)

Full Sail University class of 2008

Undergrad Major: Business Administration

Experience

I currently work with Wells Fargo as Technical Service Specialists
I have years of experience working in the Information Technology industry.

Technical Service Specialist and Tech Express Tech - Subject Matter Expert (SME) | Wells Fargo Bank, N.A.
From January 2017 to Current • 9 year(s)
Provide desktop support and assistance to Wells Fargo team members including software installation, access requests, network troubleshooting, and mobile device provisioning across global enterprise technology pillars.

Freelance Technical Support | Freelance
From January 2009 to Current • 17 year(s)
Provide software and hardware installation, troubleshooting, computer setup and maintenance for clients. Build computers and recommend components with basic programming knowledge.

Loan Servicing Specialist 4 - Home Preservation Modification FHA Settlement | Wells Fargo Home Mortgage
From January 2013 to January 2017 • 4 year(s)
Analyzed client loan documentation for HAMP modifications, managed large loan databases, and worked on pilot projects to improve processes while maintaining 80% or higher quality rating SLA.

Home Loan Processor 5 - Wells Fargo Advisors (WFA) | Wells Fargo Home Mortgage
From January 2012 to January 2013 • 1 year(s)
Assisted Wells Fargo Advisor clients through home loan refinancing, managed loan databases, and coordinated with clients and vendors to complete loans within 45-60 days.

Estimator/Administration Assistant | Anointed Flooring, Inc.
From January 2012 to December 2012 • 0 year(s)
Gathered blueprints and measurements for flooring projects, created Excel spreadsheets for material calculations, and acted as company representative at open-site meetings.

Technical Support Agent for Logitech Corporation | Connextions, Inc.
From January 2008 to January 2009 • 1 year(s)
Provided tier-1 troubleshooting of computer peripheral devices and software, assisted clients with Logitech product setup, and handled warranty replacements for customer satisfaction.

Customer Service Agent | US Airways Express / Piedmont Airlines
From January 2005 to January 2006 • 1 year(s)
Provided customer service to airline passengers, ensured flight database accuracy and passenger counts, and coordinated with ground and flight crews for safe boarding and on-time departures.

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