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Q&A With Joshua Proctor

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Joshua Proctor
Production Support Engineer, Unemployed
Location: Roseville, MI United States
Joined: Mar 17th, 2020
About   (request update)
Education   (request update)
University of Phoenix class of 2016
Undergrad Major: Computer and Information Science
Experience
I currently work with Unemployed as Production Support Engineer
I have years of experience working in the Information Technology industry.
Production Support Engineer | BullsEye Telecom
From September 2019 to January 2020 • 1 year(s)
 Responsible for keeping data platforms running by fielding technical support requests, troubleshooting and resolving errors utilizing BMC Remedyforce and database management tools.
Production Support Analyst | BullsEye Telecom
From July 2016 to September 2019 • 3 year(s)
 Managed over 90% of Incident Management and Change Management queue, worked with ITIL concepts, and served as Administrator and developer for Salesforce and Remedyforce applications.
Sales & Service Delivery Supervisor | BullsEye Telecom
From January 2016 to July 2016 • 0 year(s)
 Subject matter expert for Sales and Service Delivery team, maintained SharePoint site and provided program management assistance for customers from ordering through account activation.
Premise Technician | AT&T
From January 2012 to June 2013 • 1 year(s)
 Responsible for installation and customer care of U-verse integrated digital TV, high speed Internet and voice services.
Electronics Technician | U.S. Army
From February 2003 to October 2011 • 8 year(s)
 Inspected, tested, and repaired equipment, performed troubleshooting and preventive maintenance checks on tools, test, measurement, and diagnostic equipment.
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