Featured Member: Brandon Maxwell on HBCU CONNECT!

Q&A With Brandon Maxwell

Brandon Maxwell
IT Client Services Analyst, Cowen Inc. | TD Cowen, a division of TD Securities
Location: Jamaica, NY United States
Joined: Apr 6th, 2020

About (request update)

Education (request update)

CUNY -York College class of 2019

Undergrad Major: Management Information Systems

Experience

I currently work with Cowen Inc. | TD Cowen, a division of TD Securities as IT Client Services Analyst
I have years of experience working in the Financial Services industry.

IT Client Services Analyst | Cowen Inc. | TD Cowen, a division of TD Securities
From August 2021 to Current • 5 year(s)
Diagnose and troubleshoot over 200 monthly tickets for software, hardware, and network issues across multiple global offices. Onboard 80+ new users and maintain ticketing systems to meet SLAs while providing exceptional support to various business units.

Admissions Technician | CUNY York College
From November 2017 to November 2023 • 6 year(s)
Managed admissions databases by importing Excel files to Hobsons database and resolved approximately 10 student inquiries daily regarding the admissions process. Utilized CUNYFirst ERP system to examine and interpret student status.

Technology Intern | The City of New York Council Services Division
From January 2017 to December 2019 • 2 year(s)
Assembled over 30 hardware units and performed PC/mobile support for staff across three summer internships. Managed ticketing system and configured networked infrastructure technologies including printers, switches, and routers.

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