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Q&A With Monica Thompson, PMP

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Monica Thompson, PMP
Program Manager, Sparksoft Corp
Location: Pikesville, MD United States
Joined: Oct 20th, 2020
About   (request update)
Education   (request update)
Strayer University class of 2015
Undergrad Major: Health Administration
Experience
I currently work with Sparksoft Corp as Program Manager
I have 10 years of experience working in the Healthcare, Other industry.
Manager Project Management 2, Production Operations Support Desk | Northrop Grumman
From November 2016 to Current • 10 year(s)
 Oversee production operations support desk function, directing assignments, schedules, and costs. Lead a team of 16 analysts with technical and customer support roles on CMS Heath IT Support Center.
Project Manager 2 | Northrop Grumman
From April 2016 to November 2016 • 0 year(s)
 Drove projects according to Business Operations Support Center guidelines and CMS security policies. Ensured successful delivery of projects to customers working with project leads.
Supervisor, Consumer Direct Retention and New Business | CareFirst BlueCross BlueShield
From January 2014 to April 2016 • 2 year(s)
 Administered compliance guidelines for federal and state mandates under the Affordable Care Act regulations. Handled personnel matters including recruitment, workload, employee management and performance.
Manager, Outreach Services | Block Vision Inc.
From April 2011 to January 2014 • 3 year(s)
 Led outreach projects, contributing to root cause analyses and training on Healthcare Effectiveness Data measures. In charge of a team of 30 outbound call center representatives.
Supervisor, Corporate Accounts Business Support Center | Verizon Wireless
From March 2020 to November 2010 • -10 year(s)
 Additional supervisory experience in corporate accounts business support.
Supervisor, Call Center Operations | Lockheed Martin
From March 2020 to November 2010 • -10 year(s)
 Additional supervisory experience in call center operations.
Supervisor, Patient Services | Sleep Solutions Inc.
From March 2020 to November 2010 • -10 year(s)
 Additional supervisory experience in patient services.
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