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kingsley Ofuokwu
Operations Support Engineer, Akoya
Location: Stoughton, MA United States
Joined: Nov 19th, 2020

About (request update)

Education (request update)

Walden Univ class of 2015

Undergrad Major: Computer and Information Science

Walden Univ class of 2021

Grad Major: Computer and Information Science

Experience

I currently work with Akoya as Operations Support Engineer
I have years of experience working in the Computers, Software industry.

Support and Operations Engineer â Team Lead | Akoya
From April 2022 to Current • 4 year(s)
Designed support workflow model, managed incident/problem management using Jira, and provided training to Service Desk teams while monitoring platform health using AWS and Datadog.

Product Support Engineer II | Nexthink
From March 2021 to April 2022 • 1 year(s)
Handled Level 2 and Level 3 support for global customers, performed root cause analysis, and collaborated with technology teams to evolve help desk systems.

Technical Support Engineer | Zerto
From January 2020 to February 2021 • 1 year(s)
Responded to escalated technical issues via web portal, telephone and email, resolved complex issues through log analysis and troubleshooting procedures.

Client Support Specialist | SS&C Technologies
From July 2018 to January 2020 • 2 year(s)
Provided advanced front-line product support for client technical issues and managed multiple projects for 400+ clients with 95% satisfaction rating.

Service Desk Consultant | Flex Manage
From June 2017 to July 2018 • 1 year(s)
Provided level II and III support including troubleshooting IT devices, email configuration, and maintaining 95% client satisfaction rating.

Service Desk Engineer | NWN Corporation
From January 2017 to June 2017 • 0 year(s)
Maintained and supported systems, workstations, and mobile devices while achieving 95% first-call resolution rate and 4.9/5.0 user satisfaction rating.

Network Administrator | National Institute of Information Technology
From June 2016 to December 2016 • 0 year(s)
Assisted in creating upgrade protocols, developed support policies, and installed/maintained network hardware and software.

IT Help Desk Support | PTT JAPAN
From April 2014 to June 2016 • 2 year(s)
Provided Help Desk support for 50+ end-users, managed Active Directory accounts, and resolved computer software/hardware issues.

System Administrator | Sanctuary Praise International
From January 2014 to June 2016 • 2 year(s)
Ensured efficient asset management practices, provided technical assistance for audio video equipment, and managed Active Directory accounts.

Freelance Web Designer | Self-Employed
From January 2014 to December 2015 • 1 year(s)
Engaged with small business owners to provide outcome-based design services that enhance end user experience and company portfolios.

Training Coordinator | Ascom Computer Training Institute
From March 2007 to March 2008 • 1 year(s)
Coordinated classes for computer trainees, substituted for manager for six consecutive months, and promoted computer proficiency in the community.

Tutor | Data Impact Resources
From January 2003 to December 2005 • 2 year(s)
Helped students understand basic concepts of Computer Appreciation and assisted with knowledge and usage of computers.

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