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Q&A With Rasan Aycox

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Rasan Aycox
Customer Service Manager, 100 Percent SpeedLabs
Location: Chula Vista, CA United States
Joined: Mar 7th, 2021
About   (request update)
Website:
http://www.rasanaycox.com
Education   (request update)
University of Phoenix class of 2020
Undergrad Major: Education
Claim To Fame:
Made the dean's list
Most Memorable Moment:
Creating my own portfolio website: www.rasanaycox.com
High School: Eastlake High School in Chula Vista, CA class of 1998
 
Experience
I currently work with 100 Percent SpeedLabs as Customer Service Manager
I have 20 years of experience working in the Internet/E-Commerce industry.
Customer Service Manager | 100% Speed Labs
From February 2021 to Current • 5 year(s)
 Supervise day-to-day customer service operations, set satisfaction goals, create policies and procedures, onboard and train new employees, and manage department budget.
Customer Support Manager/ Employee Trainer | Juiced Bikes
From June 2018 to February 2021 • 3 year(s)
 Managed customer service, technical support, and sales operations while overseeing cross-functional concerns with Marketing, Warehouse, and Shipping departments. Supervised 8 in-house and remote customer service reps.
Customer Support | Big Sky Technologies
From August 2016 to May 2018 • 2 year(s)
 Served as lead point of contact for customer account management, responded to clients via Zendesk and telephone, and prepared training documents for high profile clients.
Client Relationship Specialist | J2 Global
From March 2014 to July 2016 • 2 year(s)
 Managed level 2 customer requests via multiple channels for eVoice and Onebox, assisted with billing duties, and trained new employees on job duties.
Customer Service Team Lead | TriWest Healthcare Alliance
From February 2006 to March 2013 • 7 year(s)
 Coached and mentored customer service representatives and supervisors in problem resolution, managed staff workload based on call volume, and resolved escalated calls.
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