Featured Member: Rosemarie Roy-Wright on HBCU CONNECT!

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Rosemarie Roy-Wright
Service Automation Product Owner, VP, Citi
Location: Newark, DE
Joined: May 2nd, 2021

About (request update)

Education (request update)

Wilmington University class of 2000

Undergrad Major: Finance

Experience

I currently work with Citi as Service Automation Product Owner, VP
I have years of experience working in the Banking industry.

Service Automation Product Owner, Vice President | Citi, Inc
From July 2021 to Current • 5 year(s)
Lead automation initiative for global TTS Client Services, collaborating with stakeholders to standardize processes and reduce operating expenses through automated efficiencies.

Customer Service Lead Analyst, Vice President | Citi, Inc
From July 2019 to July 2021 • 2 year(s)
Established API integration of audit confirmation process which automated responses by 60% and led process transition projects reducing manual account maintenance cases by 35%.

Technical Program Manager V - GT & O | Bank of America
From June 2018 to May 2019 • 1 year(s)
Primary point of contact for assigned projects with $3 million budget, responsible for end-to-end integration of workstreams and managing project scope, timeline, and budget.

Business Solution Technology-Technical Program Manager V | Bank of America
From June 2017 to June 2018 • 1 year(s)
Led enterprise-wide credit card VISA branding change across the organization which resulted in avoiding non-compliance penalty.

Project Controller III | NTT Data, TD Bank N.A
From December 2015 to November 2016 • 1 year(s)
Provided support to Senior Program Manager and project managers for new Digital business initiative by providing analytical knowledge for large Tier 1 initiatives.

Project Manager II | Collabera Inc, Chase Bank N.A
From August 2015 to December 2015 • 0 year(s)
Responsible for strategic adoption of standardized project roadmap framework and Project Pipeline database tool across six lines of business.

Project Control Officer II | Randstad Technologies -TD Bank N.A
From July 2014 to March 2015 • 1 year(s)
Managed conversion of 2k end-users within 20% data loss threshold from Windows XP to Windows 7 in compliance with Company technology agenda.

Project Execution Manager | JP Morgan Chase - Investment Bank
From April 2009 to December 2013 • 4 year(s)
Supported finance and operational processes projects within the Investment Bank and managed implementation of global reporting tool consolidating overseas and domestic reporting onto one strategic platform.

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