Featured Member: Ahmadou Diallo on HBCU CONNECT!

Q&A With Ahmadou Diallo

Ahmadou Diallo
Systems Analyst, Texas Department of Public Safety
Location: Leander, TX
Joined: Mar 1st, 2022

About (request update)

Education (request update)

CUNY -Bronx Community College class of 2016

Undergrad Major: Information Technology

Experience

I currently work with Texas Department of Public Safety as Systems Analyst
I have 5 years of experience working in the Information Technology industry.

Systems Analyst III | Texas Department of Public Safety TXDPS
From January 2020 to Current • 6 year(s)
Provide level 3 technical support to DPS customers through phone calls and portal tickets, monitor and investigate security alerts, and troubleshoot network and satellite outage issues.

Desktop Support Analyst III / McAfee Admin | Texas Department of Motor Vehicles TXDMV
From January 2019 to December 2020 • 1 year(s)
Served as ePO Admin running daily vulnerability reports, analyzed McAfee logs, encrypted agency laptops and tablets, and provided desktop computing support.

Tier 2 Deskside Support Technician | Innovative Employee Solutions (GTS)
From January 2018 to December 2019 • 1 year(s)
Provided customer service for hardware and software issues, diagnosed and troubleshot basic to advanced technical problems, and administered end user accounts and permissions.

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