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Q&A With Duane Robinson II

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Duane Robinson II
IT Help Desk Analyst Tier I and II Contractor, Santander Consumer
Location: Enola, PA United States
Joined: Aug 30th, 2022
About   (request update)
Education   (request update)
Delaware State University class of 2017
Undergrad Major: Criminal Justice
- College Not Listed - class of 2023
Grad Major: Information Technology
Experience
I currently work with Santander Consumer as IT Help Desk Analyst Tier I and II Contractor
I have years of experience working in the Customer Service and Call Center industry.
IT Help Desk Analyst Tier I and II Contractor | Santander Consumer MSP
From April 2022 to Current • 4 year(s)
 Support end users with VPN, network, and application issues through various channels, maintaining 94% first call resolution ratio and managing tickets through Global Service Now system.
Service Desk Analyst Contractor | SEI (Strategic Equity Investments)
From January 2021 to April 2022 • 1 year(s)
 Conducted troubleshooting for IT-related application issues for over 3,000 Windows users, handling over 40 calls per day with 85% first call resolution ratio.
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