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Q&A With John Stevens

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John Stevens
IT Business Analyst, Atlantic Aviation
Location: Anna, TX United States
Joined: Feb 8th, 2024
About   (request update)
Education   (request update)
Bowie State University class of 2009
Undergrad Major: Journalism
Bowie State University class of 2012
Grad Major: Communication
Experience
I currently work with Atlantic Aviation as IT Business Analyst
I have years of experience working in the Administrative and Support Services industry.
IT Business Analyst - 3rd Party Applications | Atlantic Aviation
From January 2020 to Current • 6 year(s)
 Manage portfolio of complex IT projects, serve as Product Owner for 3rd Party Applications, and oversee ServiceNow administration with ITIL knowledge.
Retention Program Analyst | United States Postal Service
From September 2018 to January 2020 • 2 year(s)
 Admin for Salesforce CRM & Genesys platforms, manage user accounts for 400+ call center agents across 12 remote sites.
Business Systems Analyst | United States Postal Service
From July 2014 to September 2018 • 4 year(s)
 Used Agile Methodology as liaison between stakeholders and development teams, managed Enterprise Data Warehouse reporting module in MicroStrategy.
Program Specialist | United States Department of Energy
From February 2011 to January 2014 • 3 year(s)
 Created and managed user accounts for congressional contract award database, assisted legislative liaisons with congressional hearing preparation.
Intern | American Physiological Society
From May 2008 to December 2009 • 1 year(s)
 Led implementation of social media engagement strategy, analyzed website traffic data using WebTrends analytical tool.
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