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Q&A With Jeremy Burris

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Jeremy Burris
Software Trainer and Implementation Lead, HotelKey Hospatality Software Development
Location: Belmont, NC United States
Joined: Oct 22nd, 2024

About (request update)

Experience

I currently work with HotelKey Hospatality Software Development as Software Trainer and Implementation Lead
I have years of experience working in the Information Technology industry.

NEW HOTEL OPENINGS AND CONVERSIONS, PMS ONSITE DEPLOYMENT | HotelKey
From November 2024 to Current • 2 year(s)
Manage hotel conversions and PMS implementations, create training action plans, and serve as primary liaison between hotels and development teams.

PMS LOCALIZATION CONSULTANT - BUSINESS ARCHITECTURE CONSULTING PEP PMS DEVELOPMENT | Hilton Worldwide
From November 2023 to November 2024 • 1 year(s)
Led global PMS legal localization efforts, collaborated with franchise teams on country-specific requirements, and drove Agile development for compliance.

LEAD HOSPITALITY SOFTWARE TRAINING MANAGER & INSTRUCTIONAL DESIGNER | Datavision by Otellier
From September 2022 to November 2023 • 1 year(s)
Designed comprehensive training programs for Datavision products, managed LMS operations, and developed educational content including weekly podcasts.

CLIENT RELATIONSHIP MANAGER | IDeaS
From January 2022 to September 2022 • 0 year(s)
Managed 98 client relationships for luxury and extended stay sectors, conducted enterprise-level training, and achieved measurable increases in system participation.

OPERA IMPLEMENTATIONS PROJECT MANAGER | Oracle
From August 2021 to January 2022 • 1 year(s)
Provided project management leadership for hotels converting to OPERA/OPERA Cloud systems.

REVENUE SYSTEM CONVERSION CONSULTANT | Hilton Worldwide
From June 2021 to August 2021 • 0 year(s)
Led EMEA hotel IT conversions with IDeaS Revenue Management System and facilitated conversions for over 200 hotels.

HOTEL OPENINGS AND TRANSITIONS CHANGE MANAGER | Hilton Worldwide
From July 2013 to June 2020 • 7 year(s)
Managed property life cycle to sellable status, created training materials, and ensured effective data audits for franchise hotels.

GLOBAL LEARNING MANAGER | Hilton Worldwide
From July 2009 to July 2013 • 4 year(s)
Created franchise owner training programs, led revenue management training across 13 brands, and designed instructional content.

FRANCHISE REGIONAL REVENUE MANAGER | Hilton Worldwide
From March 2008 to July 2009 • 1 year(s)
Led revenue management for 1800-unit complex, boosted transient performance by 7% YOY through strategic analysis.

SALES & REVENUE BUSINESS ANALYST | Hilton Worldwide
From June 2005 to March 2008 • 3 year(s)
Supported sales, revenue and forecasting systems, created newsletters and user guides to improve communication.

Various Hotel Management Positions | Hilton Charlotte University Place
From January 2005 to June 2005 • 0 year(s)
Worked in multiple hotel operations roles including Front Desk Agent, Night Manager, and Banquet Management.

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