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Q&A With Courtney Johnson

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Courtney Johnson
Tec Specialist , CVS Caremark
Location: Vandaila , OH United States
Joined: Oct 28th, 2024
About   (request update)
Education   (request update)
Wilberforce University class of 2026
Undergrad Major: Health Administration
Experience
I currently work with CVS Caremark as Tec Specialist
I have years of experience working in the industry.
Customer Service Specialist | CVS Health
From January 2022 to Current • 4 year(s)
 Responsible for determining and evaluating medical diagnosis and ICD10 codes to match Medicare Part D regulations for prescription approval, processing fax requests from medical facilities, and handling customer relations issues.
Rewards & Incentive Specialist | Care Source Inc.
From January 2017 to January 2022 • 5 year(s)
 Responsible for extensively researching patients' medical health claims to identify and review appropriate ICD10 codes, strategic planning of key processes, and training department staff on documentation and procurement processes.
Engagement& Customer Specialist | Care Source Inc.
From January 2012 to January 2017 • 5 year(s)
 Served on a small task force managing patients, ensured final medical claim decisions adhered to regulatory policies, and coordinated campaigns to alleviate key identified gaps in care.
Customer Service Department Supervisor | Victoria Secret Direct
From January 2007 to January 2012 • 5 year(s)
 Managed and trained 35-40 direct reports on day-to-day activities, served as sole point of reference for escalated issues requiring critical resolution, and conducted troubleshooting to investigate technological glitches.
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Be blessed.
Tagged by Ralph White on 11/01/2024  
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