Featured Member: Melvin Bagamsah on HBCU CONNECT!

Q&A With Melvin Bagamsah

Melvin Bagamsah
Desktop Support Technician, Coty
Location: Aberdeen, MD United States
Joined: Jun 25th, 2025

About (request update)

Education (request update)

Towson University class of 2025

Undergrad Major: Information Technology

Campus Organization:

Coty

Experience

I currently work with Coty as Desktop Support Technician
I have 2 years of experience working in the Information Technology industry.

Desktop Support Technician | Coty
From August 2025 to Current • 1 year(s)
Utilized Wireshark and other network analysis tools to inspect and analyze network traffic, verify secure connections, and detect unauthorized or suspicious activity. Delivered advanced IT and cybersecurity support for clients and staff, ensuring secure, reliable, and optimized system performance both remotely and on-site. Installed, configured, and hardened hardware and software to maintain compliance, enhance system integrity, and prevent vulnerabilities. Utilized ServiceNow to collaborate with Service Desk Support teams to resolve incidents efficiently and align operations with organizational security standards.

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