I currently work with N/A
as N/A
I have 26 years of experience working in the
Information Technology industry.
DJ - On-Air Talent|
WQTS Digital Radio
From January 2016 to Current • 10 year(s)
Manage daily station operations including programming, staffing, production, and live remotes; prioritize tasks to ensure timely show prep, commercial log reviews, and seamless on-air execution.
Produce signature shows including Spotlight and The Moore Sports Show; participate in weekly aircheck sessions and daily pre-show content prep to refine scripts, segues, and interview questions.
Host "Mixtape Weekends" mix-show featuring R&B, House, Reggae, Pop and Hip-Hop, demonstrating in-depth knowledge of the music played and researching background material for informed on-air discussion.
Deliver breaking news and weather updates, time/temperature checks, commercials, commentary, and playlist curation with attention to detail and consistent station identification.
Mentor talent, interview guests, and host live community events and station remote broadcasts; represent the station at charity and community events, enhancing public affairs and outreach.
Collaborated with staff to design and schedule community-driven content and station positioning statements, strengthening station brand and cross-promotion efforts.
Maintain website and social media content with audio, video, and written updates; create and post original online content across Facebook, Instagram, and station website to meet company standards.
Ensure broadcast equipment functionality and troubleshoot technical issues to minimize downtime and maintain broadcast quality.
Perform sound mixing, editing, and recording of live and pre-recorded shows using Adobe Audition; manage live tags and review commercial logs for accurate on-air mentions.
Served as web designer and social media coordinator for the station's Facebook page, managing content calendars and digital outreach.
Annual cover of the Full Frame Documentary Film Festival interviewing moviegoers and producers, applying journalistic research and on-air interviewing skills.
Senior Systems Analyst|
Cigna
From October 2019 to May 2025 • 6 year(s)
Managed firewall requests, ensuring IP accuracy and resolving errors with security policies.
Led onboarding and off boarding for 100-400 staff monthly, optimizing processes for 2,300 employees.
Procured IT supplies, coordinating logistics for 300+ employees, enhancing operational efficiency.
Spearheaded the development of a streamlined onboarding process, enhancing efficiency and reducing time-to hire for 100- 400 employees monthly.
Implemented a centralized SharePoint system for firewall connection requests, improving submission tracking and reducing processing errors.
Analyzed and verified security access roles, ensuring compliance with RBAC policies, which strengthened overall system security.
Coordinated with multiple vendors and internal teams to troubleshoot onboarding issues, fostering effective communication and timely resolutions.
Maintained a detail-focused approach in managing IT supplies procurement, ensuring consistent availability for over 300 employees across the U.S.
Streamlined firewall request processes, enhancing IP accuracy and significantly reducing resolution time for security policy errors.
IT Support Specialist|
Cigna
From May 2000 to October 2019 • 19 year(s)
Supported 300+ IT staff with technical tasks, enhancing efficiency and collaboration.
Led onboarding, streamlining processes for new hires and system access management.
Managed SharePoint data, ensuring policy compliance and operational continuity.
Coordinated facility logistics, optimizing space and reducing costs effectively.
Ensured security compliance for 200+ staff, maintaining high standards of data protection.
Streamlined onboarding processes for new hires, enhancing efficiency and reducing processing time while ensuring compliance across all departments.
Enhanced the onboarding duration and responsiveness, reducing it from four business days to a single business day.
Developed a centralized help desk system, improving response times and increasing user satisfaction by facilitating quicker resolutions for over 200 employees.
Coordinated with cross-functional teams to implement security protocols, ensuring compliance, and safeguarding sensitive information for over 200 staff members.
Provided technical support during new hire orientations, fostering a welcoming environment, and ensuring smooth transitions for incoming employees.
Provided technical support during onboarding, ensuring new hires felt welcomed and equipped for success.
Deployed laptops for end users, ensuring proper installation of operating systems, applications, and network connectivity. Maintained and supported office printers and connected devices, performing routine maintenance and troubleshooting to minimize operational downtime.
Educated users on software tools and technology best practices through one-on-one training and technical guidance.
Analyzed facilities management processes to optimize space utilization, resulting in significant cost savings and enhanced operational efficiency.
Transitioned 44 employees to permanent remote work. This shrank office footprint from one floor to half a floor reducing space & annual facility rental.
Connected all 28 reservable conference rooms and offices to the network through Outlook. Previously space reservations were logged in a book by the receptionist.
