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Q&A With Edgar Bateman

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Edgar Bateman
Client Care Manager, Synovus Bank
Location: Fort Belvoir , VA United States
Joined: Feb 8th, 2008

About (request update)

Experience

I currently work with Synovus Bank as Client Care Manager
I have 5 years of experience working in the Customer Service and Call Center industry.

Senior Manager, Customer Care | Synovus Bank
From January 2025 to Current • 1 year(s)
Call center operations manager overseeing 4 supervisors and 125-150 agents, created leadership development programs and improved staffing performance.

Senior Operations Manager, Bank of America | Foundever
From January 2023 to January 2025 • 2 year(s)
Turned scorecard and CSAT performance from red to green within 90 days, reduced attrition by 200 basis points, eliminated client penalties for first time in 8 years.

Senior Vendor Manager, Partner BPO | Navan
From January 2022 to January 2023 • 1 year(s)
Managed offshore BPO vendor relationships, onboarded 200+ FTE across 2 global sites, exceeded contracted KPIs and CSAT goals.

Director of Operations â Call Center | Capital On Tap
From January 2021 to January 2022 • 1 year(s)
Established all call center operations for UK FinTech startup's US launch, built team from zero to 40+ FTE with 0% attrition.

Senior Service Delivery Manager | Insight Global
From January 2020 to January 2021 • 1 year(s)
Internal call center SME providing expertise for portfolio of programs up to 1,300+ FTE, increased revenue 10-15% through client relationship management.

Director, Human Resources Operations | XPO Logistics, Inc.
From January 2018 to January 2020 • 2 year(s)
Led HR Shared Services contact center supporting 50,000 employees, saved over $1MM through unemployment claims process improvements.

Contact Center Senior Manager | Walmart US â Global Shared Services
From January 2015 to January 2018 • 3 year(s)
Launched new contact center for centralized Accounts Payable, saved $100k/month by identifying trends and resolving complex issues.

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