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Q&A With Angel Briggs

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Angel Briggs
CSA, JP Morgan and Chase
Location: Oak Park, IL United States
Joined: Oct 22nd, 2008

About (request update)

My Interview Question

Where

Education (request update)

Morris College class of 1998

Undergrad Major: Health Administration

Claim To Fame:

Alpha Phi Alpha Sweetheart can you say A Sweet! LOL!!! 1906 that Black and Old Gold

Most Memorable Moment:

hanging out in the lobby of the dorm and hanging outside on the steps of this dormotory that was a historical site on campus with the Florence, Darlington, Dillion, Hartsville and etc. crew

High School: South Florence High School in Florence, SC class of 1992

Activities & Accomplishments:

Basketball, Marching Band (Color Gurad aka Flaggirl), and etc...

Best Memories:

IDK

Experience

I currently work with JP Morgan and Chase as CSA
I have 5 years of experience working in the Healthcare, Other industry.

Customer Service Representative | JPMorgan and Chase
From January 2008 to Current • 18 year(s)
Handles incoming calls from cardholders for orders, inquiries, and complaints. Required to lead, teach, guide, and motivate teams through the call process.

Client Service Coordinator I | APS Healthcare
From January 2007 to December 2008 • 1 year(s)
Introduced the Georgia Medicaid Management Program by outreach calls and engaging members. Maintained and created cases to assign to Health Coaches based on disease process.

Assist Office Manager | Lifespan Psychological Services
From January 2007 to December 2007 • 0 year(s)
Provided customer services to claimants and visitors. Inserted and filed correspondences about claimants into a confidential database.

Personal Assist / Student Intern | Grady Health System
From January 2006 to December 2007 • 1 year(s)
Assisted the Director with filing, data calculations of monthly reports, meeting agendas, and survey mapping.

Guest Services Associate | Grady Health System
From January 2005 to December 2007 • 2 year(s)
Provided safe, dependable, and courteous patient transportation and courier services for all admissions, discharges, and transfers.

Collector | Financial Assets Management System
From January 2003 to December 2005 • 2 year(s)
Established payment arrangements with consumers based on their financial profile. Contacted consumers about their past due bills and handled complaints.

Patient Financial Service / Student Intern | Grady Health System
From January 2005 to May 2005 • 0 year(s)
Assisted upper level management in developing an established area for the 2004 Medicare audit. Thoroughly searched inpatient medical records from 1999 thru 2002.

Receptionist | Sitel Risk Management
From January 2001 to December 2003 • 2 year(s)
Directed all calls to the proper destination and handled all incoming and outgoing mail. Distributed paychecks and scheduled meetings for upper management.

Account Manager | Sitel Risk Management
From January 2001 to December 2003 • 2 year(s)
Initiated payment arrangements for consumers who were severely delinquent. Handled consumer complaints regarding their accounts.

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