Featured Member: Derek Jefferson on HBCU CONNECT!

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Derek Jefferson
Logistics &Material Supplier, NA
Location: City, MO United States
Joined: Nov 16th, 2018

About (request update)

Education (request update)

N/A class of 2019

Undergrad Major: Computer and Information Science

Experience

I currently work with NA as Logistics &Material Supplier
I have years of experience working in the Manufacturing and Production industry.

AASP/Material Handler/Logistics | Honeywell FM & T
From January 2023 to November 2025 • 2 year(s)
Plans, assembles, and fits piece parts and sub-assemblies to fabricate complex precision assemblies in clean room environments. Uses electrical, electronic, and mechanical test equipment while working from prints and specifications.

IT Customer Operations | RSM
From August 2022 to December 2022 • 0 year(s)
Identifies networking problems using diagnostic software and equipment, documents network issues and resolution steps. Monitors network software, firewall software and troubleshoots issues through various communication channels.

Help Desk Support | Safe Haven Security
From February 2021 to August 2022 • 1 year(s)
Built technical documentation for processes and infrastructure for new hires. Configured, installed, and managed networking and IP telephony infrastructure while troubleshooting system performance issues.

Escalations Support Specialist | HR Block
From November 2019 to September 2020 • 1 year(s)
Provided technical support for computer problems, tested and monitored computer programs and systems. Troubleshot program malfunctions and referred major issues to Tier 3 technicians.

Customer Engineer | Applied Path
From November 2018 to April 2019 • 1 year(s)
Identified networking problems using diagnostic testing software and equipment. Installed network software including security/firewall software and configured security settings for users and groups.

Productivity Specialist | Tyco Integrated Security
From November 2016 to August 2018 • 2 year(s)
Distributed production schedules and work orders to departments, reviewed documents to determine personnel and materials requirements. Arranged for delivery and distribution of supplies to meet production schedules.

Customer Service Advocate | Dine Equity
From August 2014 to September 2015 • 1 year(s)
Conferred with customers by telephone or in person to provide information about products and services. Kept records of customer interactions and resolved service or billing complaints.

Tech Support Specialist | HR Block
From March 2011 to February 2014 • 3 year(s)
Answered user inquiries regarding computer software or hardware operation to resolve problems. Oversaw daily performance of computer systems and conducted diagnostics to provide technical assistance.

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